At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two

• and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.

We are in search of a highly motivated professional to join us as the Director of Call Center Reservations. This role holds a central position within our organization, focusing on enhancing the customer experience and focusing the team on revenue growth through thoughtful management and strategic leadership of our call center operations. We're seeking an individual who values relationships, sets achievable stretch goals, and is dedicated to achieving results while ensuring smooth workflows and exceptional customer service. The Call Center Manager will collaborate closely with the Director of Revenue Management to meet daily, weekly, monthly and annual booking and revenue goals, promoting a positive and high-performance team culture. Moreover, this role will actively contribute to a supportive peer network, encouraging collaboration on best practices for continuous improvement within our Reservation call center operations.

Applicants must be high school graduates; preferably with a college degree in hotel administration, Business, Marketing or a related. Consideration will be given to applicants with the equivalent of a degree in appropriate education and experience in the hospitality field. Applicants should have three to five years experience as a Front Office or Reservations Manager/Director in a comparable property. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to deal with the general public (resort guests, staff and visitors) in a warm, friendly, and courteous manner is also essential. Demonstrated, capable leadership is also necessary. Proven ability to lead a remote/hybrid team.

Experience with NAVIS Reservations system and SMS P.O.S desired