42 Customer Service Supervisor Jobs in Tuscaloosa, AL
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Hawthorne Global Aviati is Hiring a Customer Service Supervisor Near Tuscaloosa, AL
Reporting to the General Manager, the Customer Service Manager manages the customer experience at a base including all processes and procedures and management of the customer service team.
Primary Responsibilities:
- Ensures all customers experience service that is prompt, courteous, anticipates their needs, and consistently goes above and beyond their expectations; interact with customers and develop relationships.
- Attracting, interviewing, and overseeing the hiring of all new team members;
- Manage the training of customer service staff to ensure all training is following the Hawthorne Customer Service training program; skills are continuously being observed, corrected, and that practice is core training component.
- Manage the site point of sale system to ensure efficiency, company standards and regulatory compliance.
- Conduct annual performance reviews of direct reports, while also providing ongoing counseling, mentoring, and discipline as appropriate.
- Culture champion who advocates with clarity, conviction, consistency, and courage.
- Team communication including daily shift huddles/transitions and monthly employee meetings; keeping employees apprised of company news and upcoming events.
- Development of strategies to improve the customer experience and generate organic growth.
- Lead culture initiatives within the Customer Service team and be a cultural ambassador for the base.
- Develop and maintain weekly scheduling for the Customer Service Team.
- Review and approve timecards for all team members.
- Planning and coordinating events; customer transportation, catering.
- Responsible for A/R and A/P; assists in monthly financial closings.
- Daily close outs, subject matter expert on all customer service applications
- Other duties as assigned by the General Manager.
Qualifications:
- 5 years’ management experience in general aviation or a transferable industry.
- Bachelor’s degree or equivalent experience.
- Strong operational knowledge.
- Effective verbal and written communication skills
- Strong interpersonal skills.
- Strong skills developing direct reports, delegating, and building effective teams
- Strong organization, process, and time management skills.
- Good working knowledge of MS Word and MS Excel.
- Valid driver’s license.
Physical requirements:
- Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
- May be required to work overtime, nights, weekends.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Summary
Full Time
$73k-95k (estimate)
06/07/2024
06/21/2024
The job skills required for Customer Service Supervisor include Customer Service, Scheduling, Initiative, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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