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Responsibilities
Handle inbound calls from customers who are considering canceling their services or have other concerns
Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them
Provide excellent customer service, and demonstrate empathy and understanding of customers' situations
Make outbound calls to existing customers to drive retention and upsell additional products or services
Meet or exceed retention and sales targets
Maintain accurate and detailed customer records and documentation
Required Skills
Must be Bilingual
High school diploma or equivalent
1 year of experience in a sales or customer service role, preferably in a call center environment
Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment and adapt to changes quickly
Strong critical thinking skills and ability to identify and solve problems creatively
Comfortable with using computer, including CRM systems and call center software
Ability to work a flexible schedule, including weekends as needed
Eagerness to go above and beyond to address customer and employee needs
Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership
Salary
$19 per hour commissions
Last updated : 2024-06-22
Full Time
$66k-78k (estimate)
03/28/2024
09/20/2024
The job skills required for Customer solution specialist include Customer Service, Call Center, Communication Skills, Leadership, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer solution specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer solution specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer solution specialist positions, which can be used as a reference in future career path planning. As a Customer solution specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer solution specialist. You can explore the career advancement for a Customer solution specialist below and select your interested title to get hiring information.