Associate Client Success Specialist

Haymarket Media, Inc. is seeking an Associate Client Success Specialist to join the BMG team. This position is located in our NYC office.

Job Overview:

The Operations team is a crucial part of Marcomms success. You will be working with the teams across the group to support our clients’ campaigns while keeping strict standards and consistency throughout the campaign lifecycle. The successful candidate is a team player who is confident, adaptable, and responsive. Roles and Responsibilities will focus on the MM M brand. The position reports to the Manager, Sales Operations, BMG.

Responsibilities:

• Manage all custom and traditional sponsorship and advertising campaigns from receipt of insertion order through delivery
• Support the Sales team with contracts, RFPs, insertion orders, media kits, presentations, conducting monthly competitive reporting, social media reporting, and database management
• Process client IOs in Salesforce, update relevant trackers, and draft kickoff emails to relevant teams with order details
• Liaise with other BMG teams, including Sales, Editorial, Marketing, Email, Ad and Web Operations teams to launch campaigns
• Work closely with the Accounting and Finance Department to ensure timely billing, resolve any billing issues, and update pacing and revenue reports
• Monitor campaigns, attend weekly pacing meetings, and make optimizations to ensure delivery in full
• Work closely with email ops to ensure that sponsored emails/ eblasts are entered in Quickbase, tested, and scheduled for deployment
• Maintain relationships with clients by serving as the main point of contact for questions, asset collection, monthly metric reports, and more
• Provide weekly and monthly campaign status updates and report to sales reps for all products-print, digital, and custom
• Forecast available inventory for digital placements
• Manage brand partnerships/barters
• Identify any areas for upselling with current campaigns
• Resolve any issues that may arise with digital campaigns
• Support BMG events, if necessary
• Other duties as assigned

Skills and Requirements:

• Excellent written and verbal communication skills
• Highly organized and has superb follow-through—completing tasks efficiently and on deadline
• Ability to multitask effectively
• Ability and interest in project management
• Deep knowledge of MS Excel required
• Bachelor’s Degree
• 1-3 years of experience

What We Offer:

• A competitive compensation package
• The salary range for this position is $45,000-$50,000. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
• Paid annual vacation, holiday and sick time off
• Comprehensive health plans including medical, dental and vision
• Competitive 401(k) investment options and generous company matching program
• Life insurance
• Commuter benefits
• Employee referral awards
• Tuition reimbursement
• Training opportunities through industry-recognized programs
• A creative and passionate workplace and a fun, collaborative team environment
• Work from anywhere benefit, to ensure work life balance

About Haymarket:

Haymarket has its heart and soul in publishing and media. Since the company was founded half a century ago, Haymarket has always prided itself on being a highly creative business, with an unrelenting focus on the quality of the products and the people. The philosophy has always been quite simple: only by having the highest quality individuals can you produce the highest quality products, combining the best in content, design, production and customer services. Globalization is opening up the world further and provides many opportunities for growth. Haymarket has offices around the world and many of the titles are now truly global brands. Haymarket serves a broad spread of business markets, from marketing to medicine to technology along with exhibitions and live events. Predicting the shape of the business in 3, 5, or 10 years is almost impossible; and the unpredictability is part of the appeal. Haymarket aims to be the perfect company to work with or for – we have the processes and attitude that ensure quality and consistency, and an entrepreneurial spirit that makes every day rewarding.

An equal opportunity employer, Haymarket Media does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.

Beware of fraudulent activity where individuals are contacting job seekers claiming to represent Haymarket Media. Please note that only emails from @haymarketmedia.com are legitimate.

When applying for roles with Haymarket Media, you will receive an email directly from a member of the Talent Acquisition team or communication through Linkedin.

You can view our open positions on our website US careers section: www.Haymarket.com

California Applicants may view Haymarket Media, Inc.'s Privacy Statement for California Residents here: https://www.haymarketmediaus.com/haymarket-media-inc-california-employee-privacy-statement/