The legacy of Ashbourne Farms is built on its agricultural tradition, from its early days breeding Shorthorn cattle to its history as a notable Inn that served some of the original farm-to-table cuisines. With the passage of time came an even deeper understanding of the oft-misused phrase. Here, it is tied to the importance of responsibly raised animals, sustainably grown produce, and the utmost care for the land.
Ashbourne Farms opened Haymarket in 2023, and Haymarket celebrates the best that local and global culinary artisans have to offer. Straight from our soil to our shelves we offer a variety of freshly harvested Haymarket produce, artisan bread, pasture-raised meats, drive through coffee and convenient prepared foods – all designed to elevate your daily mealtimes.
We are seeking a Coffee Shop Service Manager to manage all drive-through staff and day-to-day operations and foster a positive environment. Strong emphasis on quality, customer satisfaction, and waste minimalization. An essential aspect of the role is the effective management of employee relations and to optimize sales, uphold the brand's image, and minimize waste with food cost, product loss and cross labor training. Through coaching and leadership, the Drive through Service Manager cultivates a deep understanding of the organization's vision among associates, promoting exceptional customer experiences.
Essential Functions

• Develop a top-performing team of associates by assisting in training employees. Improve performance through coaching and create an environment of robust feedback across various departments within the company.
• Manage the operations of the Department by ensuring adequate and accurate schedules are created and proper assignment of tasks within the department. Maintain inventory by consistently conducting and ensuring accurate cycle counts daily in every department, while also ensuring labor targets are met in each department. Administrative duties as assigned.
• Protect employees and customers by providing a safe and clean store environment, thereby maintaining the stability and reputation of the store by complying with legal requirements.
• Identify current and future customer preferences by establishing quality and consistent products with potential and existing customers and other individuals capable of understanding service requirements.
• Department Planning sales and promotional planning.

Required Skills & Abilities

• Demonstrated leadership, effective delegation, and the ability to inspire others.
• Advanced knowledge in drive-through
• Strong focus on customer experience.
• Exceptional organizational and leadership skills.
• Excellent verbal and written communication.
• Proficiency in all food safety guidelines.

Education & Experience

• Education: High School diploma or equivalent
• Experience: Minimum 2 years of management experience

Physical / Other Requirements

• Standing: Ability to stand for extended periods. 
• Availability: Mus have open availability
• Lifting: Ability to lift and carry 50 plus pounds
• Mobility: Physical mobility to be able to navigate the work area