Job Summary:

The Supervisor of Patient Access is responsible to supervise the daily operations of the patient intake and/or admissions, which may include scheduling, financial counseling, and insurance verification. Review the process for incoming patients. Plan, assign, supervise and evaluate activities performed by members of the admissions team. Develop, implement, and monitor improvement initiatives to enhance/streamline current processes and procedures. Supervise the training of all new admissions and financial counseling specialists.

Education and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are Specialist of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferred. High School graduate or equivalent required or relevant experience.

• Two years of patient registration experience required.
• Awareness of Revenue Cycle functions (Billing and follow-up), preferred.

• Meditech knowledge, preferred. Knowledge of billing software program is required.
• Maintains and protects confidentiality in all aspects regarding patient care and employee information, including commitment to HIPAA and professional ethics.
• Ability to thrive in a fast-paced environment.

Essential Duties and Responsibilities:

• The Admissions Supervisor is responsible for facilitating the review and approval of potential admissions of prospective patients seeking admission to Hays Medical Center, both telephonically and through electronic transmissions.
• Responsible for directing patient flow, assigning tasks to admissions staff, and overseeing the overall functioning of the shift.
• Provide leadership and direct supervision to the admission staff and is the point person for all admissions.
• Perform the duties of a Patient Access Specialist when necessary to support the line staff at times of high volume.
• Provide prescreening of potential admissions either telephonically or by electronic submission.
• Direct to flow of patients through the admissions process to limit unnecessary delays, redundancy in tasks and over all patient safety.
• Schedules prospective clients for admission evaluation and subsequent admission as per availability.
• Interact with staff from multiple hospital departments on daily basis in the effort to obtain patient benefits, obtain admission clearance and to coordinate transportation.
• Manage staff that meets with patients applying for financial assistance and develop policies and procedures to properly identify financial classes.
• The position promotes good public relations, extending a positive, cooperative, and supportive service to patients, families, and fellow colleagues.
• The Supervisor of Patient Access will participate in Revenue Cycle Team meetings/conference calls, and provide the necessary reporting, feedback, and training required to improve processes.
• Complete special projects as needed.
• Assists the Manager of Patient Access and performs designated duties when they are absent.
• Implements quality and performance improvement measures for team.
• Participates in the development of unit policies and procedures.
• Must be capable of performing all tasks required of hourly billing employees.
• Uses a wide variety of communication formats to keep staff regularly informed and trained with one to one and team meetings.
• Communicates issues Manager for performance improvement process.
• Recommends future course of action based on data interpretation and recommends system changes, as appropriate.
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills.
• Ability to identify and understand issues, problems, and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Maintains extensive knowledge of department processes.
• Understands financial and patient care workflows (including registration scheduling, coding, billing and follow-up and development of workflows).
• Creativity and critical thinking skills to quickly identify and resolve issues and situations that are outside the norm.
• Performance of duties under minimal supervision.
• Actively participates in intradepartmental and interdepartmental quality improvement processes, as it drives unit process improvement initiatives.
• Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
• Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:

Primary – required (routine) to do the job;

Secondary – required for the job, but mostly be exception; and

None – no approved access Description of Information

Primary:

Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion Job

Financial Information/Insurance (information related to insurance, billing, and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates

Clinical Information (information that describes a patient’s health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical

Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes

Functional Demands:

Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and biohazardous materials as it applies to your daily work environment.

Patient Interaction: Frequent