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AGENCY MISSION

Haywood County Health and Human Services’ mission is to enhance the health, safety, and full potential of our community. In the Economic Services Division, you would serve as a conduit for Haywood County citizens’ access to economic and financial supports. All members of our team must uphold the confidentiality of Haywood County's citizens, safeguarding their privacy and dignity at all times.

JOB SUMMARY

General Statement of Duties:

Performs intermediate human support work involving determination of eligibility for social service public assistance programs, collaborating with community service providers to meet the needs of clients, preparing and maintaining files and records, and preparing reports.

Distinguishing Features of the Class:

Assists clients who are in need of public assistance programs and services such as transportation, Work First, and Food Nutrition, Medicaid, Energy Assistance Programs, etc. Work involves receiving and processing applications for public assistance in accordance with established rules, regulations, and procedures including interviewing applicants to determine eligibility, making referrals, coordinating with outside community agencies for the provision of assistance and services, and interpreting policies and procedures. Work is performed under the supervision of the Program Supervisor and is evaluated by a review of records, reports, discussions, client feedback, and by observation.