8 Senior IT Support Engineer Jobs in Denver, CO
HC-Resource is Hiring a Senior IT Support Engineer Near Denver, CO
Main Responsibilities:
- Work with our clients to provide support for their Field and Remote IT service needs
- Serve as an escalation point for tasks that other support engineers cannot resolve
- Maintain time and expense entries in our Autotask ticketing system
- Monitor our Datto RMM solution
- Maintain customer backup solutions
- Perform proactive maintenance on our customers' IT environments
- Maintain Client and Company Documentation in ITGlue
- Stay current on IT technologies
- Participate in the On-Call Rotation
- Provide onsite support to clients
- Provide after-hours support as required
- Provide high-level IT Support for Microsoft-based operating systems and software
- Manage Windows servers and software at our customer locations
- Provide IT Support for customer-specific software applications
- Knowledge and experience with network infrastructures such as routers, switches, VPN solutions, wireless access points, servers, printers, and desktops
- Provide admin support for Office 365 and its related technologies
- Communicate with customers to keep them informed on their incidents or project status
- Maintain ownership of all assigned tasks
- Utilize troubleshooting tools and techniques to quickly resolve our customers' IT- related issues
- 4 years of IT experience required, with previous MSP experience preferred
- An associate degree in information technology, Cybersecurity, Networking, Electronics, or equivalent technical or military training in a relevant field is a plus and can substitute for work experience
- Familiarity with Datto RMM, Autotask, ITGlue, and other Kaseya-related products (not required but nice to have)
- Must have good attention to detail and be self-motivated
- Experience with PSA/Ticketing systems such as Autotask PSA
- IT Certifications such as:
- Microsoft
- CompTIA
- Fundamentals
- A
- Network
- Security
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Job Summary
Full Time
$70k-87k (estimate)
07/04/2024
08/01/2024
hc-resource.com
Denver, CO
<25
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The job skills required for Senior IT Support Engineer include Troubleshooting, IT Support, Networking, Operating System, Customer Support, Windows Servers, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior IT Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior IT Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior IT Support Engineer positions, which can be used as a reference in future career path planning. As a Senior IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior IT Support Engineer. You can explore the career advancement for a Senior IT Support Engineer below and select your interested title to get hiring information.
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