Job Description:

• Travel to customer sites to perform assessment as well as install, commission, maintain, and troubleshoot Profound products.
• Exp. in creating and manage a service plan to ready the for product installation
• Secure customer acceptance of installation and repair sign-off.
• Interface with the service coordinator as needed.
• Support defining and executing field service strategy for products.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for onsite visits.
• Responsible for creating documentation and electronic reference material to support the field service of products.
• Maintain field service records as support is provided and upgrades are deployed.
• Experience in diagnosing and repairing electromechanical and/or electronic equipment.
• Experience with systems which interface with OEM products and hospital IT.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact.
• Excellent verbal, written, MS Office, computer, technical data, and presentation skills, with ability to communicate complex technical issues.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Ability and willingness to travel within the United States approximately 70-80% as required.
• Limited travel to other regions may also be required.
• Exemplify willingness and flexibility in working differing time shifts to accommodate customer needs.

Job Type: Contract

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Outdoor work

People with a criminal record are encouraged to apply

Work Location: In person