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Job Description
Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.
What you’ll be doing:
o Develop a technical understanding of corporate IT environment so you can effectively support our users.
o Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.
o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
o Work to automate maintenance tasks.
o Develop solutions which empower users to solve problems on their own and document the solutions
o Help to plan HW and SW allocation ahead of time, especially for new employees
o PC/Laptop refresh machine build with Admin duties.
o Picking up Global IT Desktop tickets
o Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
o Check/refurbish/reimage/proactive check a dozen user laptops
o Supervising 3rd party vendors
o Define mobile contract needs
o Procurement duties
For this, you need a deep understanding and experience with:
o Windows laptop administration and problem solving
o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
o Microsoft Autopilot
o TCP/IP networking setup and solutions to common configuration problems
o DNS, NIS, and DHCP administration
o Jam F and Intune
Regards
Vishnu Singh
Vishnuprasad.singh@hcl.com
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Schedule:
Work Location: In person
Full Time
IT Outsourcing & Consulting
$62k-77k (estimate)
04/07/2024
07/04/2024
hcl.com
SUNNYVALE, CA
7,500 - 15,000
1995
SHIV NADAR
$3B - $5B
IT Outsourcing & Consulting
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