Job Title: User Experience Researcher HYBRID ROLE (5 Days a Month)
Location: Boston, MA or Merrimack, NH or Smithfield, RI or Westlake, TX
2nd choice: Westlake, TX
Duration: Long term
Job Description:
Software skills:
5-8 -years of UX or related experience
Human Factors, Human-Computer Interaction (HCI), User Experience,
Usability Engineering, Experimental Psychology or related field
Worked in agile teams delivering value in digital products
As a member of the team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment
Team
As a member of the team within Enterprise Technology, you will be working in a collaborative, dynamic, and creative environment. You will have the opportunity to be immersed in work across the organization, engage with and influence leaders, while solving some of most critical business issues.
The vision of Digital Workplace is to ensure associates have the right digital tools, training, and support to do their best work. We will do this by owning the associate digital experience for the firm, focusing on capabilities (rather than on tools and vendors), using a test-and-learn approach, crafting more effective rollout and adoption experiences, and paying close attention to every detail in the "last mile!"

The Expertise and Skills You Bring
Experience
5-8 -years of UX or related experience is preferred
A degree in a related field such as in Human Factors, Human-Computer Interaction (HCI), User Experience, Usability Engineering, Experimental Psychology or related field, or equivalent education and related training / certification
Proven experience working on agile teams delivering value in digital products preferred
Financial or similar industry experience desired.
Experience with user-centered design research methodologies and rapid ideation processes such as Lean XD, Design Sprints and Agile methodologies.
Skills
Deep familiarity with performing a variety of qualitative and quantitative research methods such as interviews, surveys, usability testing, task analysis, contextual inquires, ethnographic studies, & card sorting.
Ability to craft, evaluate and evolve user models (personas, scenarios, profiles).
Ability to perform heuristic evaluation, accessibility reviews and testing of applications and make concrete recommendations for improving their usability.
Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
Builds and develops post project executive summaries, retrospectives and project follow-ups
A foundation of development knowledge, both web and mobile
Working with other user researchers and designers to understand the customer problems to tackle
Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
An unwavering curiosity to ask why
UX Researchers typically:
Lead definition of the research work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
Plan, implement and analyze user research studies with the ability to flexibly scale them across desktop and mobile devices.
Collaborate with team members to define & refine research objectives and ensure alignment with strategic, business and user goals.
Work closely with UX strategists, designers and fellow researchers to provide research expertise and support during workshops and ongoing UX activities.
Provide rapid prototyping support to communicate concepts/designs recommendations based on research conducted.
Synthesize research data, summarize findings & present results to management and project teams for both strategic and project level insight.
Partner with the product owner to help inform product strategy
Work across the organization to drive consistent customer experiences
Contribute to the culture of the Digital Workplace Experience Chapter Area (user research & UXD)
Provide research and product thought leadership

With Regards

Kotesh
Direct:
Desk#: EXT 174
HCL Global Systems, Inc
24543 Indoplex Circle|Suite 220|Farmington MI
Certified Minority Business Enterprise (MBE)
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