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Interviewing Now - Telecommunications Financial Services Manager/PMP
Onsite in Cary, NC
Purpose, and Scope
The Financial Service Manager (FSM) is the expert for the Billing Operations and provides the financial. Experience as a PMP in a financial work environment is required.
consulting and financial services liaison between the Customer and other client organizations to govern the
overall financial relationship related communications for their customers for all non-technical enquiries raised with Client. The FSM is responsible for the day-to-day management of billing related activities and may perform as a Primary or Secondary contact for assigned Customers.
The FSM is Responsible for monitoring/supporting the resolution of all non-technical Service Requests and own the communication with the Customer on progress and conclusion. Monitor and progress debt related issues, providing credit notes where required.
Main departmental relationships: Service Manager
Client/vendor relationships: Internal and External Stakeholders
Major Responsibilities
Functional Performance:
service expectations and billing strategy.
information and processes.
ensuring the Customer is installed and/or integrated to the appropriate Client Business billing platforms.
ADHOC
Education Requirements:
Min/Preferred Education Level Additional Details
Minimum Bachelor's degree or equivalent in related field
Professional Certifications:
PMP certification Preferred
Min/Preferred Certification Details Additional Details
Additional Skills Required
Skill Description Proficiency Level
Languages English (Verbal and Written), Non-English as per Demand 90%/C1
MS Suite Power Point, Excel, Outlook, Word, Teams Intermediate
Candidate Background: Skills, Knowledge, and Abilities:
Min/Preferred Skills, Knowledge, Abilities and Experience
Minimum Customer facing experience
Minimum Microsoft Office, Ticketing system, billing system
Minimum Excellent written & verbal communication and interpersonal skills
Minimum Ability to interpret Customers’ problems, putting together action plan and drive/implement solutions
Minimum Team Working Skills
Minimum Previous experience (2-4 years) within a Sales/Customer Service/Relationship Management
Minimum Knowledge of network OPS
Minimum Experience in Relationship Management
Minimum At least 2 years relevant experience in a similar role
Preferred Telecommunications knowledge/experience
Competencies Skills
Communication Skills X
Creativity and innovation X
Adaptability & Flexibility X
Vision and Strategy X
Developing Others and Themselves X
Organizational Awareness X
Conceptual Thinking and Problem Solving X
hcl_bserv
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
Experience level:
Physical setting:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$87k-112k (estimate)
06/23/2024
10/19/2024