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JD:
Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.
Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
Collaborate with other IT support teams to escalate and resolve more complex issues.
Maintain accurate records of support activities and resolutions in a ServiceNow.
Keep up to date with Microsoft Intune features, updates, and best practices.
Participate in the development and maintenance of support documentation and knowledge base articles.
Design and implement Intune configurations and policies to meet organizational needs.
Conduct root cause analysis for recurring or severe Intune-related problems.
Participate in the planning and execution of Intune migrations and upgrades.
In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management.
Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus.
Proficient in Windows, iOS, and Android operating systems.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
Ability to work collaboratively in a team environment.
Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Soft skills:
Proven record of thoroughness and diligence as any mistake can affect 150,000 end points.
Good communication skills with stakeholders
DevOps/ITIL experience a plus
Desktop SupportFull Time
$47k-59k (estimate)
06/25/2024
07/10/2024
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.