Location: Chattanooga, TN - ONSITE

Pay Rate: $17.79 per hour

Shift: You must be available to work the following rotational shifts:

*SHIFTS are decided based off business needs.

• For Help Desk: 8pm - 5am and 11am - 8pm
• For IT Dispatcher: 2pm - 10:30pm and 10pm-6:30am

Job description:

Operative responsibility in incident, problem, and configuration management in support of VW Production environment. To support the IT Infrastructure and Services organization in defining, documenting, supporting and validating processes necessary to maintain Chattanooga Help Desk Operations. He / She will be the first line of service delivery to handle critical and day to day request from users. He / She will be working with application teams, server teams, and business units to provide coordination services under the direction of the local ITP. He / She will be responsible for maintaining VW Chattanooga’s help desk 24X7 and working with other VWAG Help Desk and partners to ensure speedy resolution of request. This individual specializes in delivering of first level support solutions for the production connected systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions that are used to support business processes. This individual works directly with other support teams and business process owners (and technology users) to identify and improve support delivery to the end users. This individual will be involved in supporting all defined facility processes and works to improve service delivery. This individual is responsible for review, logging, and maintenance of monitoring solutions designed to provide alerts in case of priority instances and reviewing preemptive warnings to avoid critical issues. This individual will identify and report on key performance indicators to assure availability of the production systems. This individual will be responsible for ticket auditing and reporting. This position owns operative responsibility for manning, maintaining, and delivering phone support, in conjunction with the production control room, for all production equipment and, where necessary coordinating with internal resources and 3rd parties suppliers on VW’s behalf to reach a resolution under tight timelines.

Education/Experience:

• High School Diploma or equivalent REQUIRED
• Minimum of 2 years of customer service experience REQUIRED
• Minimum of 6-12 months of previous computer support experience REQUIRED

Skills Needed:

• Strong analytical skills.
• Good phone skills (patient, clear communicator)
• Strong written and verbal communication skills.
• Work under pressure
• Ability to work on multiple activities concurrently.
• Strong systemic thinking and problem solving skills.
• Experience in business process definition and validation.
• Strong troubleshooting skills
• Good documentation skills
• Ability to take a “client” focus when engaging with internal departments / customers.
• Strong technical skills.
• Works well as part of a team.

We've got A LOT to offer here at C3i Solutions but the EXPERIENCE starts with YOU!

*We look forward to helping you kick-start your NEW journey here with us!*

HCL Tech is an Equal Opportunity Employer - EOE, M/F, D/V.

https://www.hcltech.com/candidate-privacy-notice

Job Type: Full-time

Pay: $37,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• ITIL: 1 year (Required)
• Help desk: 1 year (Required)
• Microsoft Windows: 1 year (Required)
• Software troubleshooting: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person