• Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures

• Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts

• Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Client can process transactions and meet all legal and regulatory requirements

• Build and maintain knowledge system of mainframe, open systems, web, mid-range and application systems

• Review and track issues to ensure root cause analysis is performed and documented. Coordinate these activities with other departments in Information Systems and business partners

• Lead, resolve and escalate issues to 3rd level application and infrastructure team. Communicate issues to business partners as necessary

• Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion.

• Log problems and place calls to staff, management and vendors to address issues, including escalation of issues

• Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct

• Three (3) years' of experience in 24x7x365 Large Scale Data Center Operations Environment preferred.