At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for being a compassionate and dedicated advocate for the visitor to demonstrate a concierge attitude when assisting visitors with maximizing their benefits, navigating the healthcare system and reaching their optimal health.

Responsible for providing guidance and answering questions from visitors who visit the center about their benefits and medical claims, as well as educating visitors about health and wellness programs.

Assisting visitors in assessing tools available to help guide and inform decision-making about complex matters related to their health and well-being.

The incumbent is a subject matter expert and may handle projects and assist with training others.

Required Job Qualifications :

• Associate degree and 3 years of concierge oriented customer service experience OR Bachelor degree and 2 years of concierge oriented customer service experience OR 4 years of concierge oriented customer service experience.
• Knowledge of HCSC customer service systems, processes, and products of the operational area.
• Knowledge of medical terminology.
• Experience building trust and providing concierge level of service.
• Attention to detail and strong documentation skills.
• Web and PC proficiency.

Preferred Job Qualifications :

• Associate degree in Health Science or Health Studies or Bachelor degree.
• 3 years of concierge oriented customer service experience in an insurance environment, preferably with BCBSIL.
• Clinical or social work expertise.
• Experience in coordinating medical services.
• Knowledge with health benefit plans and the insurance industry.
• Bilingual English / Spanish
• MS Teams knowledge

This is a fully onsite position.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement :

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $39,900.00 - $88,800.00