Reports To: V.P of People and Culture

Prepared by: HDG Hotels

FLSA: Non-exempt

SUMMARY:

To maintain positive relationships with team members and leadership while providing administrative support to the Office of People and Culture in accordance with the HDG vision, mission, and core values. Ensuring there are policies and practices at work within HDG that help us build an engaged organization – an organization of team members who truly feel onboard.

ESSENTIAL DUTIES (other duties as assigned in line with position summary):

• Facilitate and host training sessions (orientations, workshops)
• Assist the Office of People and Culture with engagement events
• Create, organize, and update personnel files
• Run payroll reports as needed
• Performance review tracking (GMs, ODs, and Corporate Office)
• Risk and safety monitoring and compliance (e.g., OSHA logs, trainings, workers compensation process)
• Maintains the policy and procedures manual for the Office of People and Culture
• Maintains People & Culture SOE tracking
• Assist with annual Operational Audits
• Assist with onboarding of hotels and acquisitions
• Oversight of community outreach

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

Analytical - Designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Interpersonal

Internal and External Customer Service - Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Leadership Makes self-available to staff; Develops skills and encourages growth; Solicits and applies customer feedback (internal and external). Improves processes, products, and services; continually works to improve leadership skills.

Be a part of creating a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development.

Business Necessity

The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted, and work is accomplished, with no diminishment in work performance. Safety and Security – All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Two years/Associates’ degree; or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and all other jobs within the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but can vary. Professional attire.