Headlight is a physician-owned, mental wellness, telehealth company. Our focus is quality care, and our goal is to provide mental health and wellness care to all who need it. We are a mission-driven team that supports our clinicians by being Clinician Obsessed. As we continue to expand and diversify our service offerings, we are seeking a Patient Care Coordinator for our Spravato Program.

This position provides clinical administrative and patient support in Headlights outpatient esketamine program. This position is part time or full time and onsite at our Anchorage office .

MissionTo deliver mental health services in a way that’s easier and more human for everyone involved.

Our values

· Deliver excellent service: We’re determined to deliver world-class care to our clients. We build long- lasting relationships because we obsess over the details of our delivery and the quality of care.

· Make things easier: Getting help with mental health can be challenging and confusing for a lot of people. We remove barriers and simplify the process because it helps our clients get help and allows us to grow and help more people.

· Listen with empathy: Listen to each other with empathy. We value the deep understanding that creates a productive environment of collaboration, feedback, and support.

· Learn and Grow: We are always curious to improve our practice and our process. As we learn and grow, we can help more people, and that’s what it’s all about.

Roles and Responsibilities

· Providing daily patient care, monitoring, and charting in EHR for esketamine program.

· Responsible for ordering medication through various pharmacies and communicating shipment schedules. Including logging and proper inventory.

· Obtaining prior authorizations for new patients and maintaining authorizations for active patients.

· Maintaining compliance with REMS, DEA, Med log audits etc.

· Providing Spravato consults to potential patients as needed.

· Providing a safe and therapeutic environment for daily treatment sessions

· Office administrative tasks include but are not limited to answering phones, sending scheduling reminders, maintaining office inventory, and communicating patient scheduling with in-houseproviders.

Qualifications

· Previous experience in a medical office and/or a mental health setting is preferred· Previous EHR experience and medical insurance experience preferred.

· Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting.

· Excellent verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Ability to act with integrity, professionalism, and confidentiality.$22 - $24 an hour

Benefits

· Competitive hourly wage and benefits package.

· Opportunity to work in a cutting-edge healthcare technology environment.

· Professional development opportunities and training.

· Collaborative and supportive work culture.

· Impactful role contributing to the enhancement of patient care and healthcare processes.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.

Job Type: Part-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Do you have experience working with an EHR? If so which ones?
• Do you have experience in the mental health field?
• This role is full time or part time. Which do you prefer?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Anchorage, AK 99507 (Required)

Work Location: In person