Position : Front Desk Coordinator
Location : Healor Primary Care
Reports to : Office Manager

Overview :

At HEALOR™, our team of experienced primary care doctors in Las Vegas is dedicated to improving the overall health and lives of our patients. ​ Through comprehensive services to treat a number of conditions or provide life-changing treatment options, we work with you to meet your unique needs and concerns.

Our clinic treats provide services such as

• Primary Care
• Medical weight loss 
• Hormone replacement therapy (BHRT)
• Erectile dysfunction treatments
• Female sexual dysfunction
• Hair Loss Treatments
• IV Therapy
• Transgender hormone therapies
• Addiction treatments 

Healor Primary Care is seeking a dedicated and professional Front Desk Coordinator to join our team. The ideal candidate will play a pivotal role in providing an exceptional patient experience from the moment they enter our clinic. This position requires a welcoming attitude, attention to detail, and the ability to manage administrative tasks efficiently.

Key Responsibilities :

1. Patient Greeting and Check-in :
   • Warmly greet all patients with a smile.
   • Assist new patients with registration forms and answer any questions they may have.
2. Information Verification :
   
   • Accurately update and maintain patient records in the electronic health record (EHR) system.
3. Insurance Verification and Copay Collection :
   • Conduct insurance verification and copay collection for all scheduled patients the day prior to their appointments.
   • Ensure all information is accurate and up-to-date to facilitate a smooth check-in process.
4. Promoting and Selling Supplements :
   • Educate patients about the supplements offered by Healor.
   • Use effective sales techniques to promote and sell supplements, highlighting benefits relevant to patients' health concerns.
   • Complete sales transactions and maintain accurate records.
5. Professional Attitude and Demeanor :
   • Maintain a positive, welcoming, and professional demeanor at all times.
   • Handle difficult situations calmly and professionally, ensuring patient satisfaction.
6. Service Knowledge :
   • Stay informed about all services offered at Healor.
   • Attend training sessions and review informational materials to ensure comprehensive service knowledge.
   • Clearly explain services to patients and direct them to additional resources or healthcare providers as needed.
7. Phone Calls and Messages :
   • Answer phone calls promptly.
   • Take detailed messages, including caller’s name, contact information, and reason for the call.
   • Ensure messages are promptly delivered and follow up to ensure patient inquiries are addressed.
8. Performance and Incentives :
   • Track supplement sales and strive to meet or exceed sales targets.
   • Encourage and monitor patient feedback and online reviews.
   • Participate in regular performance reviews and work towards set goals, receiving incentives based on performance metrics such as sales, patient reviews, and feedback.

Qualifications :

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a front desk or customer service role, preferably in a medical setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of EHR systems and medical office procedures.
• Positive attitude and professional demeanor.
• Ability to handle sensitive information with confidentiality and discretion.

Benefits :

• Medical health insurance after 90 day waiting period. Employer covers 50% of the cost
• PTO after 1 year service with the company
• 401 K plan. up to 6% pretax contribution
• Vision and dental insurance - optional
• Life insurance - fully paid by employer