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This position requires in person attendance 8:30-5 Monday-Friday at the HAP corporate building in Troy, MI.
General Summary:
This position has the following primary objectives with respect to customer relations for all HAP product lines:Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; Accept all monies directly (in person) and indirectly (by mail) submitted by subscribers and groups.Accurately maintain Lobby funds through daily reconciliation of the Lobby fund balances. Support corporate and departmental goals, member enrollment activities and product implementations; Research, investigate and resolve service failures.Improve the customer experience by identifying root causes, trends and recommend resolutions for service recoveryandretention; Educatemembersandprospective memberstopromote HAP asthehealth care coverageof choice.
PrincipalDutiesandResponsibilities:
ExperienceRequired:
Full Time
$56k-73k (estimate)
06/20/2024
06/28/2024