Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. We are also increasingly serving international markets. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through: Data: integrate data in a flexible, open & scalable platform to power healthcare’s digital transformation Analytics: deliver analytic applications & services that generate insight on how to measurably improve Expertise: provide clinical, financial & operational experts who enable & accelerate improvement Engagement: attract, develop and retain world-class team members by being a best place to work Role: Medical Assistant - Thibodaux Regional Family Medicine Clinic - Pierre Part Team: Tech-Enabled Managed Services (TEMS) - clinics Location: Thibodaux, LA PRIMARY PURPOSE/FUNCTION: As directed by the provider, the individual is responsible for rendering professional clinical assistance to patients within the medical practice in support of a provider. Works directly with a provider as a liaison between the patient and the provider for establishing and maintaining quality patient care. PRIMARY RESPONSIBILITIES: May function as a scribe to the provider. Evaluation and management of all patients in a medical assistant capacity Greets all patients and visitors with courteous, pleasant manner. Answers telephone in courteous manner taking messages or directing calls as needed. Triage patient by performing vital signs and history taking. May be required to draw blood for lab tests. Provides education to patients related to practice specialty. Completes necessary information for patient referrals. Keeps work area neat and organized. Demonstrates ability to understand, accept, and apply direction given in specific areas of assignment. Interview patient and collect clinical data elements. Obtain and document medication list, allergies, vital signs, patient complaint, and medical history in the patient chart. Communicate concerns and/or problems regarding the patient to the provider/provider. Remain available for the provider as much as possible. Assist provider in patient rooms, if needed. Create and maintain accurate and complete documentation including the patient medication list, allergies, chart notes and detail documentation regarding phone calls into the electronic medical record. Communicate with other departments to assist with patient flow. Respond to phone calls such as: pharmacy refills, patients, provider offices, home health agencies, etc. Explain diagnostic procedures to patients from the direction of the provider or Clinical Coordinator. Assist in filling out forms such as home health requests, employee medical leave forms, work/school doctors excuses, handicap license, etc. Perform insurance pre-certifications prior to testing (when required). Assist in the ordering of medical supplies. Assist with all mandated clinic checks. Maintains appointment schedules including patient appointment, follow up visits, Physician appointments and procedure schedules, meetings, etc. Maintains and performs scheduled clinical tasks including but not limited to stocking exam rooms (pamphlets, etc.) sanitizing exam tables and instruments, and changing linens. Schedules ancillary services as needed. Obtains necessary authorizations from payers for outpatient or inpatient services. Assist providers with obtaining quality data from the patients that will be used by CMS or other payers to measure quality performance. Also, entering the data obtained accurately into the EMR. Take personal accountability for the patient satisfaction scores that are directly related to this position. Offer process improvement suggestions to increase the patient satisfaction scores to the 99th percentile. Assists other providers in the practice as requested by management. Performs any other duties as assigned by Supervisor. SERVICE EXCELLENCE: Provides prompt, courteous service to all internal and external customers. Prioritizes and addresses customer needs and demands in a professional manner, providing follow-up and developing cooperative relationships. Identifies opportunities and recommends methods to improve customer service, work processes and financial performance. Assists in design and implementation of quality improvement initiatives on departmental and organizational levels. Assists team members in completion of tasks and assignments to ensure continuity of service. Orient new co-workers and actively support team development. AGE SPECIFIC CONSIDERATIONS: May provide patient care for people of the following age group: Neonates (Birth – 28 days) Pediatrics (29 days – 14 years) Young Adult (15 years – 24 years) Adults (25 years – 64 years) Geriatrics (65 years and older) QUALIFICATIONS: Educational and/or Professional Qualifications: Graduate of a Medical Assistant training Program preferred. Previous Experience 1. Must possess good interpersonal, communication and organization skills. Other Special Training or Skills 1. Receives on the job training for office specific tasks 2. Knowledge of medical terminology. 3. Ability to learn quickly from oral and written instructions. 4. Typing skills required. 5. Demonstrates good interpersonal skills. Licenses/Certifications 1. Certification as a Medical Assistant preferred. SUPERVISION EXERCISED: No direct line of supervision. CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION: Daily contact with Supervisors/Managers Daily contact with Patients/Family members Daily contact with Coworkers Daily contact with Providers EQUIPMENT, MATERIALS, VALUABLES: Patient care equipment. Computers and other office equipment. SCHEDULE: Typical work hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Adjustments to schedule may be made to meet patients’ needs. HAZARDS: Job duties will include tasks which have the potential for daily exposure to patient blood/body fluids Daily exposure to sharp objects/latex PHYSICAL EFFORT: [Note: In terms of an 8 hour day (shift length), “Occasionally” equals 1-33%, “Frequently” equals 34-66%, and “Continuously” equals 67-100% of the time]. Intermittent sitting. Constant standing and walking. Frequent lifting, carrying, pushing, pulling, bending, squatting, reaching, and twisting. Occasional kneeling and stair climbing. Must be able to see (near, far, and have depth perception), hear, talk, have use of right and left hands, have dexterity in fingers. Information Security and Compliance Responsibilities: Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security. Adhere to and comply with the organizations Acceptable Use Policy. Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers. The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst. Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit. At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer. Health Catalyst has been named as one of the 30 Best Workplaces in Technology by Fortune Magazine and a winner of Gallup Great Workplace award. Health Catalyst earned the highest overall score in Healthcare BI by KLAS and, for the sixth year in a row, was named to the Best Places to Work in Healthcare list by Modern Healthcare. Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, and is committed to being the catalyst for massive, measurable, data-informed healthcare improvement. As of December 31, 2019, Health Catalyst served greater than 125 customers including academic medical centers, integrated delivery networks, community hospitals, large physician practices, ACOs, health information exchanges, health insurers, and other risk-bearing entities. Its customers leverage the cloud-based data platform—powered by data from more than 100 million patient records and encompassing trillions of facts—as well as its analytics software and professional services expertise to make data-informed decisions and realize measurable clinical, financial and operational improvements. Health Catalyst envisions a future in which all healthcare decisions are data informed. Learn more about working at Health Catalyst here: https://www.healthcatalyst.com/company/careers/. At Health Catalyst, we celebrate and are committed to diversity and inclusion across all dimensions, including but not limited to race, gender, identity, age, and religion. Our four team member resource groups include: Shades, Queers & Allies, Women Empowered, and Veterans. We offer best in class benefits that encourage ownership and inclusion: mentoring and sponsorship programs, remote-work friendliness, career development, company equity, and flexible PTO.