Division: Eskenazi Health
Sub-Division: Hospital
Req ID: 20664
Schedule : Full Time
Shift : Nights
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
#AH
FLSA Status
Non-Exempt
Job Role Summary
The Specimen Processing Laboratory Technician performs the pre-analytic phase of patient specimen testing to ensure quality results. This position also performs entry of some test results received from outside laboratories. Excellent customer service via telephone and in-person interactions with clinical staff and non-hospital employees is also an important component of this job.
Essential Functions and Responsibilities
•Follows policies and procedures (SOPs) to ensure minimal errors during the pre-analytic phase of testing during the receipt of patient samples; receives specimens from pneumatic tubes or from couriers delivering specimens from outside the hospital campus; evaluates acceptability of specimens for testing ordered; centrifuges, aliquots and delivers specimens to the appropriate testing area; prepares specimens for shipment to reference laboratories; follows policies and procedures to ensure minimal errors for orders received on paper requisitions during computer downtimes or from outside physicians; enters test orders into the EMR using the Requisition Entry or Order Entry functions and evaluates the acceptability of the information on the test requisitions and handles appropriately
•Follows policies and procedures in providing quality customer service; this is evidenced by respectfully greeting anyone entering the laboratory, answering the phone properly and within three rings; looks up and gives out test results when appropriate; answers customer's questions or collects information for a customer call back
•Follows policies and procedures to ensure minimal errors during the post-analytic phase of testing when entering and sending out results
•Completes assignments/mandatories according to policies and procedures, with complete documentation and within designated time frames; included, but not limited to: procedure and policy reviews, read and signs, Occupational Health requirements, section competencies, and hospital annual education
•Prioritizes and organizes work effectively to balance multiple tasks, while maintaining quality standards; assists others to maintain an efficient workflow and meet turnaround time expectations
•Functions as a self-starter, arrives to work on scheduled days and is in the section ready to begin work at the start of the shift; demonstrates flexibility with schedule to meet the needs of the section (e.g. scheduled/unscheduled overtime, extra shifts); stays busy with Eskenazi Health work throughout the assigned shift by assisting others or finding tasks to complete; ensures continuity of workflow by communicating with co-workers when leaving the work area
•Follows policies and procedures to monitor Expected Lists and Add-on test requests; utilizes problem solving strategies to resolve unreceived specimens or erroneous add-on requests; thoroughly completes documentation of issues to provide sufficient details for follow-up
•Performs all other job-related duties as assigned
Job Requirements
•High School Diploma or equivalent (GED)
•Previous experience in a clinical laboratory or other medical field preferred.
Knowledge, Skills & Abilities
TBD
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.