1 Technical Support Specialist II Job in Menands, NY
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Health Research, Inc. is Hiring a Technical Support Specialist II Near Menands, NY
Compensation Grade:
P18Compensation Details:
Minimum: $63,887.00 - Maximum: $63,887.00 AnnuallyDepartment
(OHEHR) AI - AIDS InstituteAbout Health Research, Inc.
Health Research, Inc. (HRI) contributes to the health and well-being of the people of New York State by complementing and enabling the strategic public health goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.
HRI provides best-in-class resource administration for stakeholders and programs related to the work and priorities of the Department of Health and its other partners. HRI does this through the provision of knowledge, expertise, funding guidance, and fiduciary oversight of sponsored program funding for public health and research programs in concert with community partnerships.
Health Research, Inc. (HRI) offers a robust, comprehensive benefits package to eligible employees, including:
Health, dental and vision insurance -Several comprehensive health insurance plans to choose from;
Flexible benefit accounts -Medical, dependent care, adoption assistance, parking and transit;
Generous paid time off -Paid federal and state holidays, paid sick, vacation and personal leave;
Tuition support -Assistance is available for individuals pursuing educational or training opportunities;
Retirement Benefits -HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
Employee Assistance Program -Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
And so much more!
Job Description:
Responsibilities
The Technical Support Specialist II will provide technical support and assistance for the Uninsured Care Programs. Responsibilities will include resolution of technology issues; providing assistance to staff in the use of software; providing technical support services to staff/end users, including in the use of productivity software; coordinating technology procurement and equipment inventory; providing training on new applications, software and technologies; configuring new workstations; onboarding new staff; requesting additional rights on behalf of employee; granting access to files and folders on shared storage resources; managing user accounts; and other appropriate duties as assigned.
Minimum Qualifications
Bachelor's degree in a related field and two years of experience providing technical support and assistance; OR an Associate's degree in a related field and four years of such experience; OR six years of such experience. A Master's degree in a related field may substitute for one year of experience.
Preferred Qualifications
At least six years of experience providing technology support in a health program. At least six years of experience managing technology procurement in a health program. At least six years of experience managing technology needs associated with new hires and office renovations/moves in a health program. Six years of experience ensuring compliance with ITS policies in a health program. At least six years of experience assisting with multimedia resources for meetings and events in a health program.
Conditions of Employment
Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.
Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.
This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting will not be available.
HRI participates in the E-Verify Program.
HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.
Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans
www.healthresearch.org
Job Summary
Full Time
Scientific Services
$87k-109k (estimate)
08/05/2024
08/26/2024
healthresearch.org
MENANDS, NY
1,000 - 3,000
1953
CHERYL A MATTOX
$1B - $3B
Scientific Services
Related Companies
About Health Research, Inc.
Health Research, Incorporated (HRI) is a not-for-profit corporation affiliated with the New York State Department of Health (DOH) and the Roswell Park Cancer Institute (RPCI) a leading cancer research center located in Buffalo, NY. HRI's mission is to assist DOH and RPCI to effectively evaluate, solicit, and administer external financial support for DOH and RPCI projects, and to disseminate the benefits of DOH expertise through programs such as technology transfer.
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