Key Responsibilities
Provide supervision and direction for field staff and act as liaison between field and office staff.
Responsible for direct management of the POD’s Clinical Field Staff, assigning tasks and objectives, and establishing clear measurables for monitoring results versus objectives.
Responsible for the development and engagement of POD’s Clinical Field Staff by fostering a motivating work environment that recognizes and rewards strong performance.
Monitor clinicians via HCHB reports
Update Clinical Record on an ongoing basis as relates to communications, orders, re-hospitalizations, conflicts, etc.
Evaluate and address customer concerns, including documentation and resolution.
Communicate with sales personnel regarding customer issues that arise and may affect referral source relationships.
Evaluate client episode to determine appropriateness of discharges versus recertification and initiation of orders as appropriate.
Review staff schedules to assure productivity, communicating with PSC of staff availability, as well as providing Clinical Manager with projected productivity for staff once/week.

Schedule and Shift Details
Hybrid role with some in field and in office time and opportunity for remote work– Mon-Fri 8a-5p, rotating weekend/on-call 1-2 per quarter, 2 holidays per year