The Medical Office Assistant at our Urgent Care Clinic is a versatile and integral team member responsible for both medical assistant and front office duties when required. This position requires a candidate with Medical Assistant (MA) certification, excellent organizational skills, and the ability to seamlessly navigate both administrative and clinical tasks. The successful candidate will contribute to the smooth operation of the clinic by providing support in patient interactions, administrative tasks, and medical procedures.

Responsibilities:

Front Office:

• Patient Reception and Check-in:
• Warmly welcome and assist patients during check-in, maintaining a friendly and professional demeanor.
• Collect and verify patient information, insurance details, and relevant documentation.
• Appointment Scheduling and Coordination:
• Schedule and coordinate patient appointments efficiently, considering the availability of medical professionals and clinic resources.
• Manage appointment calendars and make necessary adjustments to accommodate urgent cases.
• Phone and Email Correspondence:
• Handle incoming calls and emails, providing information, scheduling appointments, and addressing patient inquiries.
• Relay messages to healthcare providers and coordinate communication between patients and the medical team.
• Insurance Verification:
• Verify patient insurance coverage and obtain authorizations for visits and procedures.
• Record Management:
• Ensure compliance with privacy regulations, including HIPAA, in handling patient information.

Medical Assistant:

• Clinical Support:
• Prepare examination rooms, ensuring they are stocked with necessary supplies and equipment.
• Assist healthcare providers during patient examinations, procedures, and treatments.
• Medication Administration and Education:
• Administer medications as directed by healthcare providers, adhering to established protocols.
• Educate patients on medication instructions, potential side effects, and proper storage.
• Vital Signs and Patient Monitoring:
• Perform routine vital sign measurements and accurately document patient information.
• Monitor patients during medical procedures, noting any changes in condition and reporting to the healthcare team.
• Assist in Minor Procedures:
• Assist in minor medical procedures, following established guidelines and maintaining a sterile environment.
• Prepare and handle medical equipment as needed.
• Patient Education and Support:
• Provide educational materials to patients regarding addiction medicine, treatment options, and available support services.
• Offer empathetic support and guidance to patients and their families.

Qualifications:

• Medical Assistant (MA) certification required.
• Previous experience in a addiction or psych office setting, with proficiency in front office and medical assistant responsibilities.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication abilities.
• Familiarity with electronic medical record (EMR) systems.
• Knowledge of medical terminology and procedures related to addiction medicine.
• Understanding of insurance verification and billing processes.

Work Environment:
This role involves working in a dynamic clinical setting, collaborating with medical professionals, and interacting with patients. The Medical Office Assistant must adhere to all safety and infection control protocols.

Please note that this job description is not exhaustive, and additional duties may be assigned as needed. We are an equal opportunity employer committed to hiring a diverse workforce.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Medical specialties:

• Urgent Care

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Private practice

Application Question(s):

• Please explain your experience briefly in related to this type of practice:

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Assistant: 3 years (Required)

License/Certification:

• Certified Medical Assistant (Required)

Ability to Commute:

• Gainesville, TX 76240 (Required)

Work Location: In person