10 Service Desk Representative II Jobs in Phoenix, AZ
Healthcare Outcomes Performance Company is Hiring a Service Desk Representative II Near Phoenix, AZ
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
- Advanced Technical Support: Provide advanced phone support to clinicians and office staff, tackling complex technical challenges with expertise and efficiency. Serve as a key point of contact for troubleshooting intricate issues related to O365, Windows operating systems, peripherals (such as scanners and keyboards), email clients, and printers.
- Problem Solving: Employ advanced troubleshooting techniques to diagnose and resolve technical issues promptly and effectively. Analyze root causes and implement comprehensive solutions to prevent recurrence.
- Ticket Management: Document all support interactions and technical issues accurately using our ticketing system. Ensure tickets are appropriately categorized, prioritized, and escalated as needed to expedite resolution.
- Escalation Point: Serve as a primary escalation point for Level 1 support representatives, providing guidance, expertise, and assistance with complex technical issues. Collaborate closely with Level 1 team members to share knowledge and best practices.
- Customer Service: Deliver exceptional customer service experiences by actively listening to users' concerns, offering clear and concise explanations, and following up to ensure complete issue resolution and user satisfaction.
- Knowledge Base Maintenance: Contribute to the development and maintenance of our internal knowledge base by documenting advanced technical solutions, troubleshooting strategies, and best practices. Continuously update the knowledge base to ensure accuracy and relevance.
- Training and Mentoring: Provide training, mentoring, and knowledge transfer to Level 1 support representatives to enhance their technical skills and proficiency in handling complex issues. Foster a collaborative learning environment within the team.
- Bachelor's degree in information technology, computer science, or a related field.
- Minimum of 3-5 years of experience in a technical support role, with a strong emphasis on supporting IT within clinical environments.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to users with varying levels of technical expertise
Job Summary
Full Time
Specialty Trade in Construction
$52k-64k (estimate)
06/03/2024
07/25/2024
hopco.com
Phoenix, AZ
25 - 50
Specialty Trade in Construction
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The job skills required for Service Desk Representative II include Troubleshooting, Customer Service, Technical Support, Problem Solving, Operating System, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Representative II positions, which can be used as a reference in future career path planning. As a Service Desk Representative II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Representative II. You can explore the career advancement for a Service Desk Representative II below and select your interested title to get hiring information.
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