You haven't searched anything yet.
Overview
Scope of Responsibilities : Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals within individual departments.
Responsible for new employee training and development within items pertaining to customer service and call center support.
Job Summary : Provide support to Account Representatives and Client Services Supervisor for all aspects of customer service, account management, marketing support and other administrative projects.
Responsible for providing supervisory leadership and second level support with escalated customer service issues.
Responsibilities
Job Duties :
Qualifications
Attendance Requirements :
Must be available, and on-time for scheduled work shifts
Educational Requirements :
Preferred : High School Diploma or GED, or equivalent experience
Experience :
Preferred : 2 or more years previous experience in related position
Special Conditions of Employment :
Job Skills Required :
Required Training :
HIPAA Privacy Course
Behavioral Traits Required :
Last updated : 2024-07-12
Full Time
Ancillary Healthcare
$60k-79k (estimate)
07/14/2024
10/10/2024
hdrxservices.com
APPLETON, WI
25 - 50
2017
SUMMER HAGENS
<$5M
Ancillary Healthcare
As a 100% employee-owned LTC pharmacy provider, our purpose-driven team strives to deliver personalized care in every interaction. We serve 8 states and are known for expert-level pharmacy services with outstanding client support backed over 50 years of industry experience. Our people-first focused team is guided by the following principles: Long-Term Approach Building Relationships That Create Life-Long Customers Employee Ownership Empowering Our Team Take Care Customer First Collaboration and Decisions Needs Driven Seeking Innovative Solutions With a Can-Do Attitude The HealthDirect ...team is dedicated to serving the unique pharmacy needs of all individuals residing in Long-Term Care (LTC) facilities and supporting the staff members who provide their daily care. With pharmacies in 8 states, our team supports 50,000 residents each day. Were proud to be part of the KPH HealthCare family of companies. With over 110 years as an employee-owned company, all divisions of KPH take pride in providing the highest level of quality pharmacy and healthcare services. As a $1 billion leading national healthcare provider, KPH Healthcare is able to consolidate purchasing across divisions to deliver significant savings to clients and customers.
More
Show less
The job skills required for Call center supervisor include Call Center, Customer Service, Leadership, Initiative, Scheduling, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
03/22/2022: Helena, MT
Step 3: View the best colleges and universities for Call Center Supervisor.