38 DSE Outreach Specialist Jobs in New York, NY
Healthfirst is Hiring a DSE Outreach Specialist Near New York, NY
- Make outbound calls to Healthfirst network providers to validate member access to services and existing demographic information currently contained in the Healthfirst Provider Database in accordance with Access and Availability surveys and Provider Spot check. Outreach providers in support of other DSE operational needs.
- Serves as a connection between Providers and Field Based teams. Support provider facing teams with internal and external outreach, communicate and document resolution
- Educate providers around required demographic data maintenance, access and availability standards, and other topics as needed
- Record responses and initiate database updates accordingly.
- Compile survey results or other reports for distribution.
- Coordinate printing and mailing of letters and/or emails to corresponding Providers
- Field inbound telephone calls from providers, answer their questions, resolve their problems, escalate issues requiring management intervention, and document concise and informative steps for actions taken.
- Update any needed forms for DSE operations.
- Participate in workgroups as assigned by management
- Assist with larger ad-hoc data entry or other projects.
- Additional duties as assigned.
- Bachelors Degree from an accredited institution.
- Working experience in a outbound customer service capacity dealing with direct consumer and/or business to business interactions either over the phone, in-person or written.
- Customer Service experience
- Excellent customer service, verbal and written communication skills
- High level of experience with MS Excel using Pivot tables and other functions
- Detailed oriented with organizational skills.
Preferred Requirements:
- Customer Service experience in the Healthcare industry and/or at Healthfirst. -
- Working experience with Outbound calling campaigns in a Call Center environment.
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Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
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All Other Locations (within approved locations): $41,101 - $60,320
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
- The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
Job Summary
Full Time
Ancillary Healthcare
$75k-98k (estimate)
06/27/2024
08/25/2024
healthfirst.org
JAMAICA, NY
100 - 200
1993
MANJIT CHEEMA
$5B - $10B
Ancillary Healthcare
Related Companies
About Healthfirst
Healthfirst is a provider-sponsored health insurance company that serves more than 1.5 million members in downstate New York. Healthfirst offers top-quality Medicaid, Medicare Advantage, Child Health Plus, and Managed Long Term Care plans. Healthfirst Leaf Qualified Health Plans and the Healthfirst Essential Plan are offered on NY State of Health, The Official Health Plan Marketplace. Healthfirst offers Healthfirst Pro and Pro Plus, Exclusive Provider Organization (EPO) plans for small-business owners and their employees, and Healthfirst Total, an EPO for individuals. For more information on H...ealthfirst, visit www.healthfirst.org
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