Company Overview: We are a healthcare Technology Platform dedicated to delivering top-quality medical services through our innovative telemedicine platform. Our mission is to make healthcare accessible and convenient for patients, utilizing advanced technology to provide care remotely. We are looking for a motivated and compassionate Medical Assistant to join our dynamic telemedicine team.

Position Overview: The Medical Assistant for Telemedicine will play a crucial role in facilitating virtual healthcare services. This individual will support healthcare providers by managing patient interactions, handling administrative tasks, and ensuring smooth operation of telemedicine appointments. The ideal candidate is detail-oriented, tech-savvy, and has a strong commitment to patient care.

Key Responsibilities:

• Assist healthcare providers during virtual consultations by preparing and updating patient records.
• Manage telemedicine appointment schedules, including booking, confirming, and rescheduling appointments.
• Conduct preliminary patient assessments, including obtaining medical histories, vital signs, and other relevant information.
• Educate patients on how to use the telemedicine platform and troubleshoot technical issues as needed.
• Ensure all patient information is accurately documented and maintain the confidentiality of patient records in compliance with HIPAA regulations.
• Coordinate with pharmacies, labs, and other healthcare facilities to facilitate patient care.
• Assist in managing patient inquiries through phone, email, or chat, providing excellent customer service.
• Support healthcare providers with administrative tasks such as updating medical records, processing insurance claims, and handling billing inquiries.
• Participate in training and development programs to stay current with telemedicine best practices and technologies.
• Contribute to the development and implementation of telemedicine protocols and workflows.

Qualifications:

• Licensed Practical Nurse or equivalent.
• Previous experience as a medical assistant, preferably in a telemedicine or virtual care setting.
• Proficiency with electronic health records (EHR) systems and telemedicine platforms.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team in a remote environment.
• High level of comfort with technology and troubleshooting technical issues.
• Compassionate and patient-centered approach to care.
• Knowledge of medical terminology and healthcare procedures.
• Reliable internet connection and a quiet, professional workspace.

Preferred Qualifications:

• Bilingual or multilingual capabilities.
• Experience with patient education and engagement strategies.
• Familiarity with HIPAA and other healthcare regulations.

Benefits:

• Competitive salary and benefits package.
• Opportunity to be part of an innovative and growing telemedicine team.
• Ongoing professional development and training opportunities.
• Supportive and collaborative work environment.

We are an equal opportunity employer and welcome applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

By joning our telemedicine team, you will be at the forefront of transforming healthcare delivery, making a meaningful impact on patients' lives from the comfort of your home. If you are passionate about healthcare and technology, we encourage you to apply!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Internal Medicine
• Primary Care
• Urgent Care

Schedule:

• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Office

People with a criminal record are encouraged to apply

Experience:

• EMR systems: 1 year (Preferred)

Ability to Relocate:

• Naples, FL: Relocate before starting work (Required)

Work Location: In person