As a Check In Representative you are a vital point of contact for a patient entering Heatlhpartners Clinic Stillwater locations. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the clinic.

Work Schedule:

• 1.0 FTE/40 hours per week
• Work Schedule: Monday-Friday
• Hours variable between 7:30am-5:00pm
• Located at Somerset Clinic location

Required Qualifications:

• High School diploma/equivalent.
• Two years in a position interacting with the public using telephones and computer.
• Must have one of the following:
  • Graduate of a formal training program in medical reception, an equivalent program, or a customer service program;
  • Two years of experience as a medical receptionist; or
  • Two years of experience in a customer service position.
• One year experience using data look-up an data entry functions on a mainframe of PC based computer system.
• One year customer service experience either via telephone or in-person within the last five years.
• Insurance experience preferred.
• Demonstrated ability to organize while busy
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent verbal and written communication skills

Preferred Qualifications:

• Experience in EPIC computer system

Benefits:

At HealthPartners, we believe in providing our employees with exceptional benefits to help you thrive in your work. In addition to competitive wages, we offer a benefits package that includes health and dental insurance; 401k retirement program; competitive paid time off (PTO); short-term disability pay, long-term disability and life insurance options; flexible spending accounts (FSAs); education reimbursements; employee assistance programs (EAP), employee well-being program; free parking; employee recognition and rewards; and discounts for health and well-being programs and products.

About Us:

The Stillwater clinic is part of HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Located just 20 minutes east of the Twin Cities in the beautiful St. Croix Valley, the clinic is part of an award-winning healthcare system serving east central Minnesota and western Wisconsin with primary, specialty and urgent health care services. We have campuses in Stillwater, MN and Somerset, WI, where you’ll find a comfortable small-town feel, within a short distance from the metro area.

As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.