Description

The Implementation Analyst role serves as the transformation leader for our clients, independently designing and deciding on the automation model that delivers efficiency gains and provider satisfaction improvements.

ESSENTIAL DUTIES OR RESPONSIBILITIES (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):

• Supervises and manages the implementation of the automation engine to deliver best practice solutions for provider credentialing, expirables management, provider appointment, provider enrollment, case review, OPPE, and network onboarding processes.
• Analyzes client business processes and formulates expert advice to clients on how to best implement our automation engine and content library to reduce inefficiencies and streamline credentialing and review processes.
• Has the authority to negotiate with clients on behalf of clients and on the scope, design, implementation plan, and long-term optimization plan for the use of the CredentialStream automation engine.
• Exercises discretion and independent judgment in evaluating client feedback to drive integral changes within our product, automation engine, and content library that allow our solutions to continually better represent and fulfill client needs.
• Formulates deployment plans and timelines to maximize efficient use of our available best-practice content while ensuring client business needs are all met at the time of go-live or launch of product initiatives.
• Acts as the primary architect for module-only project plans, independently deciding on timelines, coordinating resources, and escalating client issues to the appropriate internal teams.
• Independently researches and authors guide documents for internal resources and client resource alike furthering adoption of best practice content and processes.

Qualifications

1. KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:

• A Bachelor's Degree in related discipline.
• 2 years software implementation or senior level technical support; healthcare experience highly desirable.
• Demonstrated proficiency working in a Windows software environment.
• A working knowledge of SQL and relational databases is a plus.
• Have a demonstrated affinity for technology.

2. SKILLS REQUIRED (manual, verbal or mental manipulation of data or things):

• Excellent oral and written communication skills. Ability to communicate complex technical processes to a variety of audiences.
• Excellent organizational skills.
• Excellent project management skills.
• Have strong interpersonal and relationship management skills with the ability to influence others to achieve desired results.

3. ABILITIES REQUIRED (work characteristics, behaviors, leadership abilities, etc.):

• The ability to manage multiple client relationships simultaneously and balance with internal project deadlines.
• Be able to work effectively with teams with different backgrounds.
• Have professional poise and comfort with leading discussions with client decision-makers, end-users and IT professionals.
• Enjoy and demonstrate success with goal-oriented tasks and finding creating solutions.
• Ability to travel up to 30% of the time.

Compensation

Our compensation package includes a salary of $58,000-$60,000 as well as a performance incentive bonus.

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short and Long Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law