o Answer incoming calls, which may include screening calls, cancelling or scheduling appointments, taking messages, creating patient cases, and providing information to patients, physicians, providers, hospitals, and staff.
o Document correspondence in the patient's medical record. Update demographic and insurance information in the Athena EHR.
o Verify insurance and network status using payer portals and/or calling insurances
o Coordinate internal schedules and booking patient appointments.
o Ensure all necessary medical documentation is processed according to standard procedures.
o Ensure communication with patients and internal departments are accounted for and each party has a clear understanding of pertinent information in a timely manner.
o Coordinate with clinic staff to follow up on patient requests.
o Responsible for administrative duties including scanning paperwork , data entry, and general organization.
o Maintain patient confidence and protect business operations by keeping information confidential, and following HIPAA guidelines.
o Perform all other duties as assigned.
Requirements
o High school diploma or equivalent
o 1 - 3 years scheduling and/or customer service experience
o Possess an understanding Insurance Plans ie Medicare vs Medicare Advantage
o Computer skills- EMR and MS Office (Excel, Word, Outlook)
o Excellent Interpersonal and problem-solving skills
o Strong attention to detail
Salary Description

$18 - $20 hour