68 Customer Support Agent Jobs in Miami, FL
hear.com is Hiring a Customer Support Agent Near Miami, FL
Why hear.com?
- A global company with a long-term vision and strong growth!
- Hybrid Schedule! Work out of our beautiful office in Coral Gables!
- Benefits: Medical, Dental, Vision, 10 sick days PTO, Parental leave, matching 401k
During a typical day, you will:
- Provide excellent customer service during each call with customers
- Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
- Handle high call volume - Inbound, Outbound, Email/Chat support
- Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
- Develop individual based solutions on the requirements of the customer
- Be able to act as the liaison between customers, Partner's, and Sales Consultants
- Communicate with team to ensure a smooth experience for our customers
- Provide knowledge and in-depth advice for hearing loss
Your Profile:
- Must have Inbound/Outbound call experience
- Self-starter spirit who takes initiative
- Organized & Detail Oriented
- Team player attitude
- Ability to work well in a fast-paced environment
- Preferred background in Customer Service
- Available to work 8 hour shift between 8:00 AM - 8:00 PM, Monday - Friday with rotating Saturdays.
What We Offer:
- An opportunity to work with happy and grateful customers every single day
- A chance to grow with an innovative company
- A unique content-driven, top-performing and family-type work culture
- A high degree of autonomy and responsibility from day one
- An open-minded and international working environment that fosters creativity
- Excellent salary and benefits package with entrepreneurial incentives
Check us out...
- Tiktok: @hear.com_hearingloss
- Instagram: hear.com_Official
- website:www.hear.com
About Us...
hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 12 years, we have grown from 2 to over 1,100 team members. We help our customers hear well to live well in 7 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.
Join us now as we are shaping this fascinating consumer healthcare space!
Job Summary
Full Time
Retail
$46k-60k (estimate)
04/17/2024
08/04/2024
hear.com
CORAL GABLES, FL
200 - 500
2015
PATRICK SENDOWSKI
$10M - $50M
Retail
Related Companies
About hear.com
We at hear.com are in the business of improving lives with modern hearing aids. Our experienced consultants and audiologists will work together with you to find the perfect hearing loss solution. Whether you suffer from tinnitus or age-related hearing loss, a personal hearing aid consultation with one of our hearing professionals is the first step towards improving your quality of life. Our audiologists will work closely with you to find hearing aids that are the best fit for your lifestyle and budget. So why wait? Start your journey to better hearing today!
The job skills required for Customer Support Agent include Customer Service, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
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A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Agents need to be trained for a wide range of customer service soft skills.
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According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Second line support agents must remain calm and be completely understanding with each customer.
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Step 3: View the best colleges and universities for Customer Support Agent.
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