1 Training Specialist Job in Temple, TX
Heart of Texas Goodwill is Hiring a Training Specialist Near Temple, TX
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:
- Promotes the general goals and objectives of Heart of Texas Goodwill.
- Administer assessments to participants to determine skill levels, needs and opportunities to connect with community resources.
- Provide training through class instruction or one-on-one guidance in topics such as (but not limited to) employability skills, financial literacy, soft skills, and computer training.
- Conduct classes and one-on-one instruction utilizing online and/or in-person techniques as needed by each participant or class requirements.
- Create a learning environment that encourages positivity, creativity, and respect.
- Assist in the creation and/or modification of curriculum.
- Advocate and address appropriate work behaviors and personal/social functioning.
- Provide referrals to Goodwill programs/services or community agencies.
- Train participants to operate computers and other office equipment.
- Report participant progress and case notes using participant tracking database (Salesforce) or designated spreadsheets.
- Maintain participant files and ensure confidentiality of all records.
- Gather satisfaction surveys and course evaluations; record responses and evaluate results
- Assist participants to develop a resume, fill out job applications appropriately, and search for available jobs using the internet.
- Provide support, encouragement, and accountability to participants.
- Travel to required locations based on training schedules/needs of Mission Services department, parting agencies, organizations and/or employers.
- Represents the company in the community in a positive, professional manner.
Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity
Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation
Serves as principal liaison to manage change.
Interpersonal Skills
Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others
Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITYCommitment to Goodwill’s Mission, Vision, and Values
Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion
Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service
Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.
OUR GROWTHCommitment to Excellence and Customer Service
Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen
Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability
Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.
EDUCATION And/or EXPERIENCE
- Minimum of a high school diploma or general education degree (GED) strongly preferred
- Minimum of 1 year work experience in a customer service industry/position preferred
- Minimum of 2 years work experience providing instruction, training or similar job duties preferred
- Ability to communicate orally and in writing to a wide range of people.
At a minimum an employee must possess the following skills:
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Effective planning and organizational skills
- Proficient with Microsoft Office Suite or related software.
- Must be willing to accept instructions and carry them out.
- Must be able to work and cooperate with others.
- High level of energy, motivation, persistence, and positive attitude.
- Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
- Must be able to represent company in a professional manner that includes appropriate business casual dress.
- Ability to speak, read, and write the English language is required; ability to speak, read, and write the Spanish language preferred
While performing the duties of this job, the employee
- Must be able use hands to handle or feel and reach with hands and arms.
- Must have sufficient eyesight and manual dexterity.
- Must be able to regularly lift and carry 10 pounds regularly and occasionally lift and carry up to 50 pounds.
- The employee is frequently required to talk or hear.
- Must be able to follow instructions.
- Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).
- Prolonged periods of sitting at a desk and working on a computer.
While performing the duties of this job, the employee is regularly exposed to airborne particles (dust and lint). The noise level in the work environment ranges from quiet to very noisy.
Job Summary
Full Time
Retail
$76k-93k (estimate)
06/01/2024
07/26/2024
hotgoodwill.org
WACO, TX
200 - 500
1955
$10M - $50M
Retail
Related Companies
About Heart of Texas Goodwill
Since 1955, Heart of Texas Goodwill has believed the power of work changes lives. Heart of Texas Goodwill serves 20 counties, operates 12 Retail Stores and Donation Centers and 3 Outlet Stores. Additionally, HOTGW achieves its mission to facilitate skills training and create employment opportunities by providing vocational training and mission service programs at 5 Job Connections located in Waco, Temple, Killeen, Belton, and College Station.
The job skills required for Training Specialist include Leadership, Customer Service, Microsoft Office, Accountability, Written Communication, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Training Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Training Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Training Specialist positions, which can be used as a reference in future career path planning. As a Training Specialist, it can be promoted into senior positions as a Training Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Training Specialist. You can explore the career advancement for a Training Specialist below and select your interested title to get hiring information.
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