This is a remote position.
As a Virtual Hotel Scheduling Assistant, you will work from home to support hotel operations by managing room bookings, schedules, and reservations. This offers an opportunity to earn up to $65,000 annually in commission. You will ensure efficient and organized hotel operations while providing excellent customer service to guests and clients.
About Us: We are a leading travel company, specializing in creating unforgettable vacation experiences. Our business is built on partnerships with award-winning suppliers, ensuring our clients have access to the best deals and experiences around the world. We are currently seeking Hotel Scheduling Assistant to join our team. This is a fantastic chance for individuals looking to work from home, enjoy travel perks, and be part of a dynamic and supportive team.
Responsibilities:

• Coordinate and manage hotel room bookings and reservations, including check-ins, check-outs, and room assignments
• Communicate with guests via phone, email, or online platforms to confirm reservations, address inquiries, and assist with special requests
• Update and maintain the hotel's booking system with accurate and up-to-date information regarding room availability, rates, and promotions
• Work closely with hotel staff, including front desk agents, housekeeping, and management, to ensure smooth check-in and check-out processes for guests
• Handle guest inquiries, complaints, and feedback professionally and promptly, resolving issues to ensure guest satisfaction
• Assist in managing group bookings, events, and special occasions, coordinating room allocations and logistics as needed
• Monitor and manage room inventory, optimizing occupancy and revenue through strategic pricing and promotions
• Collaborate with sales and marketing teams to promote hotel offerings, packages, and discounts to maximize bookings and revenue
• Prepare daily, weekly, and monthly reports on room occupancy, revenue, and guest feedback for management review
• Stay updated on hotel policies, procedures, and industry trends to provide accurate information and excellent service to guests

Qualifications:

• High school diploma or equivalent; additional education or training in hospitality or hotel management is a plus
• Previous experience in hotel operations, front desk, reservations, or a related role preferred but not required
• Proficiency in using hotel booking systems, property management software, and Microsoft Office Suite
• Excellent communication and customer service skills, with a friendly and professional demeanor
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment
• Problem-solving abilities and the capacity to handle guest inquiries and complaints effectively
• Ability to work independently and collaborate with team members virtually
• Flexibility to work varying hours, including evenings, weekends, and holidays, based on hotel needs
• Knowledge of hotel operations, room types, rates, and hospitality industry standards

Working Conditions:

• This is a virtual position, allowing you to work from home and manage hotel scheduling tasks virtually
• Flexible hours may be required to accommodate hotel operations and guest needs
• Training and support will be provided to help you succeed in your role as a VirtualHotel Scheduling Assistant

Join us in this rewarding chance to earn up to $65,000 yearly in commission while contributing to the success of our hotel operations and providing excellent service to guests!