Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance.

Duties & Responsibilities:

• Assists in completing the intake process for new arrivals.
• Works on Family Reunification Application (FRA) and ongoing reunification reports.
• Maintains participant files, including filing, scanning, and data entry on electronic databases.
• Provide telephonic support to parents, sponsors, and children.
• Perform administrative tasks such as creating documents and cross-checking information.
• Supports safe family reunification planning following the case plan.
• Ensures timely notifications of incidents, emergencies, and events.
• Attends meetings and assists with consulate contacts, document verification, and scheduling.
• Assists with discharge preparations and physical discharge of participants.

Qualifications:

• High School Diploma or General Education Diploma required. Bachelor's degree preferred.
• Minimum three (3) years experience in behavioral/social science, case management, or child welfare services.
• Bilingual (Spanish, Punjabi, Hindi, etc.) language competency required.
• Must possess a valid driver’s license.

Knowledge/Skills/Abilities (K/S/A):

• Excellent communication skills.
• Ability to handle confidential information diplomatically.
• Proficiency in Microsoft Office and relevant software.
• Comfort working with people of varying socioeconomic backgrounds.
• High degree of collaboration, emotional intelligence, and self-motivation.

Work Arrangement:

• This is an in-person role, not eligible for remote work. Staff may work at different locations based on daily needs, with the option to report to a "home" location before traveling.

Work Environment:

• Moderate noise level.
• 24/7, 365-day operations, requiring flexibility in scheduling and work location.
• Program sites across Chicago and suburbs may necessitate reporting to various locations.

Physical Demands:

• Regular talking and hearing.
• Routine activities involve sitting, standing, and walking.
• Manual tasks include stooping, kneeling, crawling, and using hands for various functions.
• Visual abilities such as close vision, distance vision, color vision, and depth perception are required.
• Occasional lifting or moving up to 25 pounds.
• Must have unrestricted ability to provide physical restraint when needed.

Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.