Join our Team at Heartland Heating & Cooling in Grimes IA!

Are you a detail-oriented individual with exceptional customer service skills? Are you looking for a rewarding career where you can make a difference in the lives of our customers? If so, we have the perfect opportunity for you as an Admin Assistant/Dispatcher at Heartland Heating & Cooling!

POSITION SUMMARY

As our Admin Assistant/Dispatcher, you will play a crucial role in providing top-notch customer service to our clients. Your responsibilities will include coordinating and scheduling service calls, dispatching technicians, managing customer inquiries, and providing administrative support to our team. You will be the first point of contact for our customers, and it will be your job to ensure that their needs are met promptly and efficiently.

Customer service is at the heart of everything we do at Heartland Heating & Cooling. We strive to provide the best service possible to our clients, and we are looking for a team member who shares our commitment to excellence. In this role, you will have the chance to interact with our customers on a daily basis, helping them with their heating and cooling needs and ensuring that they are satisfied with our services. Your ability to communicate clearly and effectively will be crucial in delivering the high level of customer service that our clients have come to expect from Heartland Heating & Cooling.

RESPONSIBILITIES

• Provide excellent customer service by answering the phones and assisting walk-in clients.
• Schedule emergency and non-urgent service calls.
• Sort and distribute the mail.
• Assist with office administrative duties as needed.
• Assist with special projects and additional functions as requested.

QUALIFICATIONS

• 2 plus years of customer service
• Proficient with MS Office Suite, including Outlook, Excel, Word, PowerPoint
• Proficient with Google Drive, including Google Docs, Sites, Sheets
• Strong attention to detail & organizational skills
• Excellent communication and interpersonal skills
• Team player with positive attitude
• Self-motivated and able to prioritize.

BENEFITS

• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Voluntary Insurance
• Paid Time Off
• Retirement Plan

Pay: $20-22 per hour

At Heartland Heating & Cooling, we believe that our success is built on the relationships we have with our customers. That's why we are committed to providing the best possible service to each and every customer who walks through our doors. If you are passionate about customer service and are looking for an exciting opportunity to work with an amazing team, we want to hear from you!

About Us

Heartland Heating & Cooling is a leading provider of heating and cooling services in the Grimes IA area. We have been serving our community for over 20 years, and we are proud to be a trusted name in the industry. Our team of experienced technicians is dedicated to providing high-quality service to our customers, and we are committed to delivering exceptional results on every job we undertake.

We believe in putting our customers first. We understand the importance of keeping your home comfortable year-round, and we are here to help with all of your heating and cooling needs. Whether you need routine maintenance, repairs, or a new installation, you can count on us to provide reliable service that you can trust.

Join our team at Heartland Heating & Cooling and be a part of a company that values integrity, professionalism, and outstanding customer service. Apply now and take the first step towards a rewarding career in the heating and cooling industry!