Job Description: The duties and responsibilities of the position will consist of, but are not limited to, the following: Responsibilities: Consult with customers by telephone or in-person to provide information about products or services, book calls, update customer files, or obtain details of and find resolutions to complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Refer unresolved customer grievances to designated department leads for further investigation Determine charges for services requested, collect deposits or payments or arrange for billing Contact customers to respond to inquiries or to notify them schedule adjustments Solicit sales of new or additional services or products Check in shipped parts, and schedule with customer Assist technicians with current jobs, purchase orders and rescheduling appointments Assist with registration and permits for installs Track incoming service calls and assign the appropriate technician to the job Relay work orders, messages, or information to or from work crews, or supervisors Coordinate service technician arrival times with customers Communicate with customers after work is completed to ensure 100% customer satisfaction Manage and update customer database with complete and accurate information Oversee service technician’s daily schedules and make updates as needed Respond positively to calls from customers to understand their needs and effectively schedule work orders Provide exceptional customer service to customers Communicate clearly and efficiently with customers and technicians Excellent customer service skills Highly self-motivated to complete tasks in a timely manner Geographical knowledge of service areas or map reading skills Other duties as assigned Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Action Plumbing, Heating, Air Conditioning, and Electric, Inc. is a great service-oriented company that has been in business for over 28 years and continues to expand in the Dane County area. We are actively searching for qualified candidates to fill pre-apprentice and apprentice positions in our plumbing, heating, and electrical divisions. These positions are available for immediate hire with the opportunity of starting in the Plumbing, Heating or Electrical Apprenticeship Program in an upcoming semester.