Heaven's Hands Home Care is seeking an experienced home care care coordinator to oversee our employee and office functions. Responsibilities include but not limited to employee record management, client intake forms, background checks new employee on-boarding, employee application, reference check, scheduling, in-services, client billing and monitoring compliance with questions employees may have. Screening for appropriate employees

Responsibilities

• Maintains compliance with applicable federal, state, and local regulations, to include HIPAA and resident rights, and all New Perspective policies.
• Maintain employee records.
• Ensure time submitted for bi-weekly payroll processing is accurate.
• Provide onboarding of team members and ensure completion and compliance with all training requirements.
• Train team members on the Learning Management System and all other applicable software applications.
• Supervise concierge team members to ensure that performance expectations are met and all established policies and procedures are followed.
• Screen, interview, hire, train, discipline, and terminate concierge team members.
• Provide timely performance evaluations of concierge team members.
• Assist in promoting positive Family Communication.
• Communicate and interact with residents, families and team members in a kind, respectful and effective way.
• Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
• Attend and participate in all required training, team meetings, online learning resources, and others as required.

Skills & Qualifications

• High School diploma or GED equivalent or equivalent of relative experience.
• Strong computer skills and ability to interact with a variety of electronic devices.
• Experience working with older adults in senior living, long-term care, home care or other health care setting a plus.
• Strong administrative and organizational skills.
• Ability to work in a team environment with strong communication and interpersonal skills.
• Empathy for the challenges experienced by residents, families and team members and the problem solving skill sets to support them.
• Ability to communicate effectively verbally and in writing using the English language.
• Ability to prioritize and effectively manage multiple tasks simultaneously.
• Ability to work a flexible schedule, including weekends and holidays.

Team Member Benefits & Perks*

• 401(k) with Company Match!
• Paid Time Off and Holidays

New Perspective is an Equal Opportunity Employer.

Benefit Conditions:

• The waiting period may apply

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• 40/week On call weekends rotation

This Job Is:

• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• QuickBooks: 2 years (Preferred)
• Bookkeeping: 2 years (Preferred)

Work Location: In person