Responsibilities:
Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.
RESPONSIBILITIES OF THE POSITION:
- Role model Superior Customer Service.
- Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
- Assist in maintaining company sanitation standards.
- Monitor and manage potential shrink.
- Ensures Standard Operating Procedure compliance in the service department.
- Monitor, enforce and role model company dress-code standards.
- Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
- Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
- Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
- Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
- Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
- Encourage and champion front-end selling activities.
- Recognize Partners and celebrate success.
- Convey appropriate sense of urgency in dealing with Partner and Customer issues
- Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.
Requirements:
- Eighteen (18) years of age or older
- Must have completed Regional Service training and approved by the Regional Merchant
- Advanced understanding of checkout procedures
- Demonstrated leadership ability
- Demonstrated commitment to excellence in customer service
- Exhibits high level of performance
- Have the ability to speak or communicate effectively to co-workers, supervisors and customers
- Demonstrates strong conflict resolution skills
- Effective oral and written skills
- Possesses understanding of basic math concepts
- Possesses ability to make logical decisions
- Ability to delegate, organize and plan effectively
- Ability to handle stressful situations
- Excellent customer service skills
- Proficiency on HEB systems preferred
- Excellent communication and organization skills
- Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment
- Maintain sanitation standards throughout the work area
- Ability to work a flexible schedule, including opening, closing, and weekend shifts.
Physical Requirements:
- Maintain a high level of productivity and efficiency standards.
- Standing (for max. of 3hrs).
- Lift and carry moderately heavy loads;
- Bend, reach, squat, push and pull
12-2007