Overview:
H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000 Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.
Responsibilities:
H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Selling Demo Representative, you'll sell products through various selling and hospitality events to educate and inform Customers of product features to drive customer engagement and sales.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE- commitment to work hard to make sure People come first?
HEAD FOR BUSINESS- the know-how to combine first-class customer service and selling?
PASSION FOR RESULTS- ability to meet sales goals in a fast-paced environment, while handling multiple concurrent tasks?
We are looking for:
- strong communication and interpersonal skills
- passion for customer service and hospitality
What is the work?
Customer Service / Sales:
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total store events
- Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
- Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
- Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
- Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
- Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
- Prepares products for use in demonstrations / samplings
- Reviews daily sales reports; understands success metrics
Food Safety / Sanitation:
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily
- Attends required food safety and related trainings
- Maintains a professional, clean, healthy, and safe work environment
- Cleans up workstation area; assists other sales Partners as needed
What is your background?
- Minimum age 18 (mandatory)
- Experience in sales or customer service
- Experience in product demonstration (preferred)
Do you have what it takes to be a fit as an H-E-B Selling Demo Rep?
- Knowledge of sales or product demonstration (preferred)
- Strong communication and interpersonal skills
- Strong customer service skills
- Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns
- Ability to read and interpret documents
- Ability to manage multiple priorities and shift focus between projects
- Ability and willingness to work flexible hours
- A passion for customer service and hospitality
Can you...
- Constantly* stand, reach at waist, and grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
- Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
- Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs**
* While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2022