What we are looking for: 
We are now hiring a Stahlfolder Postpress Service Support associate for the US. This role requires a minimum of 3 years' experience in printing ( Stahlfolder folding equipment) as a specialist role in a help desk function or open to operational/service on equipment. Others with similar experience will be reviewed but candidates with experience on Stahlfolders are strongly sought out. 
This is not an IT geared role; we are looking for experience on Stahlfolder and folding equipment as it relates to Postpress equipment.
Ideal Candidates: Current similar role or operators/service technicians with recent background working on Stahlfolder equipment.
What You Will DoThe Stahlfolder Postpress Service Support associate is providing technical clarification to reduce downtime / unplanned downtime for our Stahlfolder customer base. A Postpress Service Support associate provides Mechanical, Electrical and Operational Support for end-users as well as field service technicians. This position is embedded in the Global Solution Center Americas. 
DetailsPlease note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Provide technical support to reduce downtime for our installed customer base.
• Analyze, diagnose, and troubleshoot failures on customer equipment, via telephone, Remote Service, or e-mail.
• Monitor the notification queue, ensure that new notifications are taken over within the given SLA timeframe
• Provide detailed problem descriptions in notifications
• Provide detailed solution / repair / troubleshooting steps and documentation to the Field Service Representatives for all onsite service calls
• Able to perform basic log file analysis (example, GFC Viewer, Error handler). Diagnostic Tools
• Maintain Product knowledge

Education And Experience

• 5 years of recent experience as Postpress Technical Specialist on Polar or experience as an operator/ service technician on this equipment
• Computer/tech savvy and customer service skills
• Remote help experience
• Availability to work Overtime and Weekends as needed

Benefits

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 9 company holidays
• 4 floating holidays

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA : Heidelberg p rovides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards . Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment , and to providing employees with a work environment free of discrimination and harassment . All employment decisions at Heidelberg are based on business needs , job requirements and individual qualifications , without regard to race , creed , color , religion or belief, national, social or ethnic origin , citizenship status , sex ( including pregnancy ), age , physical , mental or sensory disability , HIV status , sexual orientation , gender identity and/ or expression , marital , civil union or domestic partnership status , past or present military service , protected veteran , family medical history or genetic information , family or parental status , or any other status protected by the laws or regulations in the locations where we operate . Heidelberg will not tolerate discrimination or harassment based on any of these characteristics .
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.