WHO WE ARE

HEIDENHAIN is the world’s leader in motion control solutions for high dynamic capital equipment applications including for Machine Tool, Semiconductor, Robotics, Automation, Medical, Energy and Transportation markets. As a foundation company, with headquarters based in Germany and with over 8,000 employees globally, we work to support our customers and business partners in manufacturing and other industrial market segments. We are seeking a highly motivated, TNC Service Product Specialist for our office in Schaumburg, IL.

YOUR VALUE:

As a vibrant professional who has ample knowledge with CNC’s and possibly TNC’s, you will be responsible for providing CNC support onsite to customers. CNC Integration and service training to customers both in house and onsite. This role will also require the employee to always be up to date with current and new product information.

WHO YOU ARE

• You are a creative and hands-on professional with a passion for manufacturing and service.
• You enjoy problem solving, math and learning about new technology.
• You are a confident professional who enjoys traveling, likes teaching, can easily engage with people and is comfortable presenting in large groups of people.
• You are an optimistic that is organized, creative and enjoys being part of a team.

WHAT YOU’LL DO

• Perform technical assistance traveling to customer sites, as well as in-house technical assistance for customers.
• Train/assist with PLC programming, control commissioning, and Kinematic issues on HEIDENHAIN control systems.
• Collaborate with others within service as well as other HC departments for any product related situations.
• Verify electronic test equipment by use/operation of digital voltometers, oscilloscopes and other various pieces.

REQUIREMENTS:

• 3 years’ experience working with CNC control systems
• An Electrical Engineer degree or Electronics/Technical Certificate preferred
• Knowledge and competence of computer networking configuration (helpful if knowledge of OPC UA, umati, MT Connect, Modbus/TCP, FOCAS)
• Customer Service etiquette
• Travel is required for the role, 30-40% frequency.
• Valid/Unrestricted Driver’s License.
• Valid passport preferred

SOME OF WHAT YOU’LL ENJOY

• A competitive salary with paid time off benefits available the month following hire.
• An excellent benefits package including top of the line medical coverage, 401K match, parental leave, continuing education reimbursement and much more.
• Excellent training program and support.
• Flexible work scheduling in a stable company.
• A great team environment with fun activities throughout the year

EQUAL OPPORTUNITY EMPLOYER

HEIDENHAIN CORPORATION is committed to the principles of equal employment opportunity. Our practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion and compensation, shall not be based on any person’s race, color, creed, religion, national origin, sex, age, ancestry, disability, physical handicap, marital status, sexual orientation, veteran status, citizenship status or other protected group as defined by law.