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Helion Technologies is one of the nation’s fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. With our Corporate Headquarters in Baltimore, MD and employees working remotely throughout the U.S., Helion is an exciting place to develop your skills, take care of client needs and be part of a dynamic, fun, hardworking team. Helion has a remote support staff of over 100 technicians and local Field Engineers to support our client portfolio of 30,000 end users in over 30 states.
All Helion employees are eligible to take part in our comprehensive benefits package that includes certification training materials, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid Long Term Disability and Life insurance, supplemental Life insurance, Short Term Disability and much more!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. The DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest, and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
Certification, Education & Work Experience Requirements:
Job Type: Full-time
Pay: $18.50 - $21.00 per hour
Benefits:
Schedule:
Experience:
Work Location: Remote
Full Time
IT Outsourcing & Consulting
$52k-65k (estimate)
06/09/2024
10/06/2024
heliontechnologies.com
LUTHERVILLE TIMONIUM, MD
500 - 1,000
1997
Private
ERIK NACHBAHR
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Desktop Support Analyst include Troubleshooting, Problem Solving, Operating System, Written Communication, Active Directory, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst. You can explore the career advancement for a Desktop Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Analyst job description and responsibilities
Provide systems administration, AD administration, exchange server administrator and backup administration.
01/19/2022: Stockton, CA
Create models for system applications and perform upgrades on software and hardware networks to boost optimization.
03/14/2022: Tucson, AZ
They help to resolve technical problems on desktop hardware and applications for all users of technology.
01/26/2022: Portsmouth, NH
Determine, research and resolve file and print server support problems.
02/13/2022: Saint Cloud, MN
Handle preventive maintenance such as checking peripherals, printers, desktops and laptops.
01/25/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Analyst jobs
Some employers may prefer candidates with professional certification.
02/17/2022: Tulsa, OK
Need some computer knowledge, but not essentially a post-secondary degree.
02/06/2022: Washington, DC
Gain a professional certification.
03/19/2022: Denver, CO
Gain experience with operating systems.
03/09/2022: Bloomington, IN
With customer service, customer support and customer experience training.
02/13/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Desktop Support Analyst.