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Fuelling the business of fun.
Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.
With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.
We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.
We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.
Position Summary
The Technical Customer Support Specialist II will investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures. They will also be a technical escalation point of contact for customers and internal teams, coach support team members through difficult technical incidents and request and communicate directly with customers and other departments if intervention is required, and lead by example and ensure support team members adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers’ incidents and requests.
Key Responsibilities
Required Skills and Expertise
What do we offer:
Full Time
$65k-87k (estimate)
09/07/2024
09/25/2024
helixleisure.com
CARROLLTON, TX
50 - 100
1958
Private
TED PARSONS
<$5M
Helix Leisure offers out-of-home entertainment technology and ticketing solutions for theme parks, movie theaters and bowling centers.
The following is the career advancement route for Technical Customer Support Specialist II positions, which can be used as a reference in future career path planning. As a Technical Customer Support Specialist II, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Specialist II. You can explore the career advancement for a Technical Customer Support Specialist II below and select your interested title to get hiring information.