/ Customer Service Representative

* Full Time

* Posted 9 hours ago

EPS Security has been providing security services West Michigan since 1955. What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 200 employees, 4 satellite offices and over 30,000 satisfied customers. Over the past decade, EPS has more than doubled in size. We currently rank among the top 30 largest security providers in the nation. However, we are not a giant national corporation out of touch with our customers, nor do we aspire to be one. We offer the stability, experience, skills and technology of a national provider; yet the people who manage EPS are the same local people who own it. We are your neighbors!

EPS Security is seeking a talented individual to join our Customer Care Department.

EPS Security is Michigans largest family-owned home and business security provider. Founded in Grand Rapids in 1955, our business has expanded to include 4 satellite offices, more than 200 hard-working employees, and nearly 30,000 satisfied customers. Weve doubled in size in the last decade, and with such explosive growth comes the need for more excellent staff members to join our team.

**The Job**

As the newest representative of our Customer Care team, you will:

Respond to customer inquiries.

Work with other departments to satisfactorily resolve customer problems and concerns.

Generate sales leads, and quote and process appropriate paperwork for small add-on work.

Meet sales target and call handling metrics.

Assist with various duties, such as collections calls, covering reception and sales spreadsheets.

To apply for this job **email your details to** bvachon@epssecurity.com