**Host Experience Specialist**

at Landing Birmingham, AL ****About the Role:****

We are looking for a **Host Communications Specialist** to join us at Landing! In this role, youll respond to emails, phone calls, and chats to ensure that our host's (independent contractors) questions and concerns are taken care of quickly and efficiently.

****About the Team:****

Our Host Management team leads the way to make sure that our hosts have a world class experience throughout their Landing journey. Our Host Experience Specialists respond to hosts questions and concerns throughout the day. Youll get to work with a tight knit, fun group of people that are passionate about creating an incredible experience for our hosts.

****What Youll Do:****

* Deliver exceptional support to Landings network of independent contractors (Hosts).

* Communicate with Hosts as they perform cleanings, installations, and other home services for our members.

* Assist with questions relating to home access, Host policies and best practices, and any unforeseen circumstances that arise during Host jobs.

* Make sure that host jobs are completed with a high standard of excellence

****What You Need:****

* 2 years of delivering exceptional service.

* **Ability to work a flexible, rotating schedule which could consist of anywhere between 7am - 9pm as well as 1-2 weekends per month.**

* Strong communication skills, both written and via phone.

* Well organized and able to use different administrative tools simultaneously.

* Kind, Self-motivated and hardworking, a history of achieving targets.

* Customer-focused approach to problem-solving.

* Ability to work in a fast-paced environment.

Landing is revolutionizing apartment living by providing our members the most streamlined end-to-end platform with access to tens of thousands of furnished and unfurnished apartments in over 80 markets, and counting, that renters can book in just minutes. Our flexible leases allow members to realize more freedom and opportunities in life. Switching between apartments is simple, and does not require a security deposit, broker fee, or additional months' rent. You can manage every part of the Landing experience in a single, centralized app, which includes paying rent or scheduling regular cleanings with the touch of a finger.

Our dual headquarters reside in San Francisco, California, and Birmingham, Alabama, but our employees live and work all over the country. In addition to these two locations, Landing manages distribution centers across the U.S. that work to deliver and manage furnishings within our tailored homes. Our host network, comprising roughly 700 professionals, complement these areas by working directly with members to ensure their happiness and maintain comfort.

Join our rapidly expanding team to work on product, design, supply chain, operations, marketing, engineering, interior design, sales, legal, people, and finance to create more freedom and opportunities for renters across the U.S.

****Our Leadership Principles:****

At Landing, we use our Leadership Principles every day - whether were discussing new projects, deciding the best solutions for our members, or brainstorming a new product feature. We believe these shared values foster the best results.

Landing is a dynamic, fast moving, customer first organization whose core values are authenticity, ownership, a service-first mindset, and entrepreneurship. To be successful in creating the best experience for both our members and team members, were building a culture that thinks big, is hands-on, and solves problems at hyper warp speed. We are doers that do more with less and were constantly looking to raise the bar. Come enjoy the journey with us as we shake up the way people think about renting!

****Benefits & Perks:****

Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

* Solid compensation package stock options

* Comprehensive benefits - medical, dental, and vision pre-tax commuter & FSA

* Weve got you covered with our 401(k) plan

* Feel relaxed with super generous paid-time-off

* Grow with us - opportunities for upward mobility

* Explore & travel comfortably - 7 free nights in a Landing home per year

* Live with Landing - employee perks for temporary or indefinite stays

*Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.*

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Landing are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they