The Challenge:
Are you looking to transform enterprise cybersecurity solutions to enable a secure, mission critical, global IT operational environment? Are you motivated by solving some of the worlds greatest problems while working hand in hand with experts across the technical spectrum? At Helm Point Solutions, we will provide the challenge and you will be the differentiator in what can be accomplished.
What type of company is Helm Point?
Helm Point Solutions is a growing woman-owned Cyber & Physical Security Contractor located in Columbia, Maryland. We strive to make every employee belong, be heard and be successful in their career. This includes listening to your needs, providing rewarding and challenging opportunities, and offering tools to succeed in your current role while preparing you for advancement. We are looking for ambitious folks to join our team and who want to help our customers meet their mission needs. 
What you will be doing?

• Provide support for implementation, troubleshooting and maintenance of IT systems in a Unix environment
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
•  Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

What you will need for this job?

• Must have active TS/SCI w Poly
• Bachelors degree in Computer Science or related field OR 4 additional years of SA experience in lieu of a degree
• CISSP or IAT II equivalent
• Must meet contract level requirements for appropriate position. 
• Min 5 years of experience as a SA

The advertised position may be used to fill multiple positions, if you have any interest in similar types of positions, please be sure to mention it in your application.
Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
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