9913 Bilingual Customer Service Representative (Russian) Jobs in United States

Help At Home
Lancaster, PA | Full Time
$62k-79k (estimate)
4 Months Ago
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Arkansas Insurance Alliance
Cave Springs, AR | Full Time
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Waste Connections Us
Ft Bragg, CA | Full Time
$44k-54k (estimate)
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Indiana Farm Bureau Insurance
Logansport, IN | Full Time
$31k-37k (estimate)
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Pls Financial Services
Aurora, IL | Full Time
$40k-49k (estimate)
2 Weeks Ago
Home Care
Norristown, PA | Full Time
$37k-47k (estimate)
2 Weeks Ago

Bilingual Customer Service Representative (Russian)

Help At Home Lancaster, PA
$62k-79k (estimate)
Full Time | Skilled Nursing Services & Residential Care 4 Months Ago


Help at Home is hiring a Bilingual Customer Service Representative (English/Russian) in our Lancaster, PA office!

Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and sagely within their homes and communities.

The Care Supervisor (Customer Service Representative) develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.


Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.  In 2021, Forbes Magazine identified Help at Home as one of the top 10 employers for new graduates!

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Join us today and become a Help at Home Hero!


  • Maintains the assigned clients' files, employee files and all related paperwork.  
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • Provides direct training.
  • Assigns homecare aides based on the client's overall needs and Plan of Care.
  • Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
  • Proactively communicates schedules and changes with clients, homecare aides, referral sources, team leads, managers and the branch manager.
  • Prepares and submits routine departmental reports as required.
  • Records and maintains accurate documentation of the client's condition and overall service.
  • Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
  • Provides education and coaching on changes to a client's Plan of Care.
  • Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
  • Ensures compliance with local, state, and federal laws as well as with company policies and procedures.
  • Performs other related duties as assigned.


  • Excellent organizational skills; ability to multitask and manage multiple responsibilities.
  • Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
  • Strong problem-solving skills.
  • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
  • Fluent in both English and Russian (read, write, speak)


  • At least 18 years of age.
  • High school graduate or equivalent preferred.
  • At least one (1) year experience in health care, preferably in home health; two (2) years supervisory experience.
  • Basic computer literacy and typing skills.
  • Medicaid, waiver and home healthcare experience preferred.


  • Must be able to lift up to 15 pounds at times.
  • Ability to travel to client homes when needed. 
  • The ability to frequently sit, stand, walk, bend, or squat.
  • The ability to occasionally crawl, climb or reach above shoulder level.
  • The ability to occasionally lift up to and over 50 lbs.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.






3,000 - 7,500






$50M - $200M


Skilled Nursing Services & Residential Care

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About Help Home

Help at Home, LLC is a home care agency committed to enhancing the quality of life for our clients. We are dedicated to providing care that allows our clients to remain comfortable in their own homes with dignity and independence. This is often a viable alternative to living in a nursing home or long-term care facility. With our sister companies, Oxford HealthCare, Excel Home Care, and Coastal/Altrus, we currently provide services in 13 states - Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Mississippi, Missouri, Pennsylvania, South Carolina, and Tennessee.

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The job skills required for Bilingual Customer Service Representative (Russian) include Customer Service, Problem Solving, Health care, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative (Russian). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative (Russian). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Bilingual Customer Service Representative (Russian) positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative (Russian), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative (Russian). You can explore the career advancement for a Bilingual Customer Service Representative (Russian) below and select your interested title to get hiring information.

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If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

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Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

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Enrolling new customers, offering new products and services to existing customers.

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A representative needs to build rapport with customers to secure sales or create a substantial client base.

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Monitoring call and mail histories to ensure that all customers have been assisted.

02/11/2022: Fort Worth, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

Must have Qualities of a Stellar Customer Service problem solving Skills.

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Respond to customer service complaints before they happen.

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They help customers with their queries and complaints.

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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

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