17 Bilingual Customer Service Representative (Spanish) Jobs in Scranton, PA
Help at Home is Hiring a Bilingual Customer Service Representative (Spanish) Near Scranton, PA
Function or Dept.: Operations
Category: Branch Administration
Location:
Reports to: Care Manager
FLSA Classification: Non-Exempt
Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.
Job SummaryThe Care Supervisor develops and monitors appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care, fluent in Spanish and English.
Duties/Responsibilities
- Maintains the assigned clients’ files, employee files and all related paperwork.
- Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
- Provides direct training.
- Assigns homecare aides based on the client’s overall needs and Plan of Care.
- Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
- Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
- Prepares and submits routine departmental reports as required.
- Records and maintains accurate documentation of the client’s condition and overall service.
- Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
- Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
- Provides education and coaching on changes to a client’s Plan of Care.
- Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
- Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
- Performs other related duties as assigned.
- Excellent organizational skills; ability to multitask and manage multiple responsibilities.
- Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
- Strong problem-solving skills, communication skills, fluent in Spanish and English.
- Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
- At least 18 years of age.
- High school graduate or equivalent preferred
- At least one (1) year experience in health care, preferably in home health; two (2) years supervisory experience.
- Basic computer literacy and typing skills.
- Medicaid, Waiver and Home Healthcare experience preferred.
- Must be able to lift up to 15 pounds at times.
- Ability to travel to client homes when needed
- The ability to frequently sit, stand, walk, bend or squat.
- The ability to occasionally crawl, climb or reach above shoulder level.
- The ability to occasionally lift up to and over 50 lbs.
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$36k-45k (estimate)
10/14/2023
06/22/2024
helpathome.com
DANVILLE, IL
3,000 - 7,500
1975
TAMIE MORRISON
$50M - $200M
Skilled Nursing Services & Residential Care
Related Companies
About Help at Home
Help at Home, LLC is a home care agency committed to enhancing the quality of life for our clients. We are dedicated to providing care that allows our clients to remain comfortable in their own homes with dignity and independence. This is often a viable alternative to living in a nursing home or long-term care facility. With our sister companies, Oxford HealthCare, Excel Home Care, and Coastal/Altrus, we currently provide services in 13 states - Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Mississippi, Missouri, Pennsylvania, South Carolina, and Tennessee.
The job skills required for Bilingual Customer Service Representative (Spanish) include Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative (Spanish). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative (Spanish). Select any job title you are interested in and start to search job requirements.
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